Group Quality & Training Manager

Job description

  • Lead quality and training across ANZ in a fast-growing healthcare logistics orgnisation.
  • Drive continuous improvement and ensure regulatory compliance.
  • Join a carbon-neutral company making a real impact on healthcare.
Our client is a trusted leader in healthcare logistics, enabling the timely delivery of critical medical equipment and products that make a real difference to patient outcomes across Australia and New Zealand.

About the Role
The Quality & Training Manager leads the development and improvement of quality systems and training programs across Australia and New Zealand, ensuring regulatory compliance, ISO accreditation, and a culture of continuous improvement.
Quality Management
  • Own and maintain the Quality Management System (QMS) per ISO 9001:2015
  • Drive continuous improvement and manage NCOR reporting
  • Perform root cause analysis and implement CAPAs
  • Ensure compliance with regulations including GDP/GWP, CoR, AACA, and RACA
  • Collaborate with teams to identify risks and improve quality
  • Support supplier quality reporting and client reviews
Training & Development
  • Design, deliver, and manage operational and compliance training programs
  • Develop SOPs, onboarding, and refresher training aligned with regulations
  • Maintain training records and competency assessments
  • Foster a culture of learning and audit readiness
Audit & Compliance
  • Lead internal, client, and third-party audit preparations and execution
  • Build strong relationships with client quality teams and regulators
  • Conduct internal audits, analyse trends, and report risks to leadership
  • Maintain ongoing ISO and industry compliance readiness
Profile
  • Bachelor’s degree in Quality Management, Life Sciences, Healthcare, or related field
  • Lead Auditor Certification (ISO 9001 or equivalent)
  • Certificate IV in Training & Assessment
  • Chain of Responsibility (CoR) certification
  • 5+ years in quality leadership within healthcare logistics
  • Proven expertise in ISO 9001:2015 QMS, audits, and CAPA management
  • Knowledge of dangerous goods storage and transport by air and road
  • Strong experience in designing training programs and managing LMS