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CVM Manager Service
- Posted20 January 2026
- SalaryCompetitive
- LocationEast Ryde
- Job type Temporary
- Discipline Business Support
- ReferenceBH-17030
Job description
CVM Manager Service
6-Month Contract
We are seeking an experienced Customer Marketing / CVM Manager – Service for an initial 6-month contract to lead the delivery of critical service and mandatory customer communications. This role sits within an agile, cross-functional service squad and will play a key role in executing transformation initiatives, regulatory updates, and high-impact service campaigns.
This is a hands-on role requiring strong campaign leadership, data capability, marketing automation experience, and stakeholder management, with the ability to hit the ground running in a fast-paced environment.
Key Responsibilities
6-Month Contract
We are seeking an experienced Customer Marketing / CVM Manager – Service for an initial 6-month contract to lead the delivery of critical service and mandatory customer communications. This role sits within an agile, cross-functional service squad and will play a key role in executing transformation initiatives, regulatory updates, and high-impact service campaigns.
This is a hands-on role requiring strong campaign leadership, data capability, marketing automation experience, and stakeholder management, with the ability to hit the ground running in a fast-paced environment.
Key Responsibilities
- Lead end-to-end delivery of service and mandatory customer communications, from prioritisation and planning through to execution
- Own channel strategy, segmentation, and campaign delivery across eDM, SMS, direct mail and digital service communications
- Partner with Product, Legal, Finance, Regulatory, GTM and Service teams to ensure compliant, customer-centric communications
- Lead creative strategy and copy development, working with internal teams and external agencies
- Leverage customer data and behavioural insights to optimise CX and reduce inbound service contacts and complaints
- Drive marketing automation and personalised communications at scale, maximising the value of the customer marketing tech stack
- Deliver campaign reporting, performance insights and recommendations to inform optimisation
- Operate within an agile delivery model, contributing to sprint planning, execution and performance reporting
- 10+ years’ experience in customer marketing, CVM, lifecycle or service communications
- Proven experience delivering complex, multi-channel service communications in regulated or high-volume environments
- Strong campaign and project management capability with the ability to manage tight timeframes
- Advanced copywriting and creative briefing skills
- Confidence working with complex data and campaign delivery analysts
- Strong stakeholder management skills, including senior leaders and external partners
- Hands-on experience with marketing automation platforms (e.g. Salesforce Marketing Cloud, Pega, Adobe DAM or similar)
- Commercial acumen with experience managing budgets and agency partners
