Job description

Claims Support Officer
Government sector based in Parramatta
FULL TIME - Contract Position - Hybrid

Client Details

Join a well-established and esteemed government department with exciting opportunities for experienced Claims Support Officer to join their team in Parramatta. The role is responsible for maintaining workers compensation benefits in accordance with the workers compensation legislation for all employees that have sustained compensable workplace injuries.

Key accountabilities

Provide support and advice to staff that have sustained workplace injuries in accordance with legislative and operational processes including recovery at work plans and claims administration.
Administer workers compensation entitlements through the Departments payroll system in line with relevant legislation and departmental policy and procedures.
Review and reconcile workers compensation leave in payroll in conjunction with award provisions for complex claims.
Prepare and participate in regular claims reviews/case conferences with claims and injury management staff to ensure effective claims management.
Provide advice to stakeholders to monitor the progress of workers compensation claims and manage claims through to closure.
Record, update and retrieve information from electronic databases in accordance with the Department’s policies and procedures to ensure information is accurate, stored correctly and accessible.
Escalate urgent or complex matters to the appropriate person to provide timely customer service
Prioritise and coordinate tasks to meet the agreed timeframes and competing priorities

Key challenges

The role is required to apply legislation, policy and procedures when administering workers compensation benefits with a high level of accuracy and consistency in a high volume working

The role responds to a range of enquiries from a broad range of internal customers which requires capacity to communicate effectively with people across the organisation.

If you are an experienced Claims Support Officer seeking a fulfilling full-time role within a reputable NSW government agency, we encourage you to click the "Apply Now" button to submit your application. We would love to hear from you! For any questions, please contact Tamsin Clark via email tamsinclark@future-you.com.au.