Technical Support Analyst

Posted 22 March 2024
Salary$60000 per annum
Job type Permanent
DisciplineTechnology & Project Services

Job description

Job Title: Technical Support Analyst

Position Type: Permanent Full-time
Location: Melbourne CBD (Hybrid working)

Urgent Hire - Immediate start - Candidates with early availability will be preferred. 

Our client is a national ICT Managed Service Provider. They take pride for their reputation for quality and consistently delivering the right solution for our customers. Every single member of their team can serve each client with the highest level of service. Due to the organic expansion and growth that their business is experiencing, they want people to join their vibrant team who are passionate about technology and motivated by assisting customers in improving their ICT operations

As a Technical Support Analyst, you are the first point of contact for the customers in providing support for the extensive range of managed services. You are expected to resolve simple to intermediate technical problems, such as software and hardware issues, network connectivity, and printer setup.

The following are the key responsibilities:

  • Liaise with end users to understand technical issues and requests and see through to resolution.
  • Troubleshoot and resolve software and hardware issues on desktop and laptop computers.
  • Configure and install desktop and laptop computers, printers, and other peripherals
  • Provide training and support for commonly used software applications, such as Microsoft Office 365
  • Document all support incidents, maintain records of resolutions, and ensure accuracy
  • Escalate complex technical problems to higher-level support teams as needed

The following are the key requirements for this role:

  • Minimum of 1-2 years' experience as a Service Desk Analyst or Desktop Support Engineer
  • Strong IT networking and troubleshooting skills
  • You must have exposure to supporting technologies such as Office 365, Active Directory and Printer Configuration
  • A logical approach to problem solving and strong attention to detail
  • A good communicator that shares ideas, insights and opportunities for process improvement
  • Be well organised and have structure associated with the updates to customers, investigation and closure of tickets assigned in the IT Service Management Tool
  • Must have a genuine customer focussed attitude and approach

This is a great opportunity for you to grow and develop your IT support skills in an environment that will provide you both the support to enhance your technical knowledge and abilities, and the flexibility to work with a wide range of technologies in a variety of environments

If you are interested to find out more, please register your interest with our consultant Waqas Kidwai by applying to this job or reaching out at