International Coordinator

Role Purpose
We are seeking an International Coordinator to join a growing global forwarding team. This role supports the coordination of end-to-end international air freight shipments, leveraging an established regional footprint and a global agent network to meet time-critical customer requirements.
Operating in a fast-paced environment, the International Coordinator manages multiple shipments and customer enquiries simultaneously. The role requires strong judgement, effective multitasking, rapid problem-solving, and the ability to work independently once onboarded.

Key Responsibilities

• Coordinate multiple international air freight shipments across all stages of transit
• Proactively monitor shipments and update milestones accurately and in real time
• Respond promptly to customer enquiries, interpreting requirements and determining next steps independently
• Prioritise urgent and time-critical activities such as flight cut-offs, failures, and next available departures
• Communicate clearly and professionally with customers, partners, and internal teams via written channels
• Prepare and manage import and export documentation, including pre-alerts, commercial invoices, airway bills, and customs-related paperwork
• Liaise with operations teams, customs brokers, and carriers to ensure smooth transit and clearance
• Manage bookings and shipment processes in line with relevant border and regulatory requirements
• Identify potential risks or delays early and escalate appropriately
• Operate effectively where processes are not always clearly defined
• Act as a point of escalation for international delivery issues, ensuring timely resolution
• Contribute to the ongoing improvement of international workflows and documentation processes

Core Skills & Experience (Essential)

• Experience in international logistics, freight forwarding, time-critical operations, or regulated logistics environments (e.g. life sciences or healthcare logistics)
• Working knowledge of international regulatory and customs requirements
• Strong ability to manage multiple tasks and rapidly adjust priorities
• Clear, concise, and confident written communication skills
• High level of digital confidence across multiple systems and platforms
• Process-driven mindset with a focus on continuous improvement
• Ability to learn quickly and work independently
• Confidence making decisions and navigating ambiguity