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Customer Operations Executive
- Posted 11 July 2025
- SalaryCommensurate with Experience
- LocationMacquarie Park
- Job type Permanent
- DisciplineBusiness Support
- ReferenceBH-16546
Job description
Customer Operations Executive - Critical Services (Evening Shift)
About Us
At Smartways, we're not just moving packages - we're saving lives. We specialise in time-critical healthcare logistics, transporting everything from surgical kits to organs for transplant across Australia. Our purpose-driven team works 24/7 to ensure vital medical supplies reach their destination when every minute counts.
The Opportunity
We're seeking a Customer Operations Executive to join our Critical Services team on a permanent evening shift (between 12pm-12am). This is a full-time role based at our Macquarie Park office where you'll be solving complex logistical challenges and ensuring critical medical shipments reach their destinations on time.
This is a unique opportunity to:
What You'll Do
Who You Are
If you're ready to put your logistics expertise to work in a role where every shipment matters and quick thinking saves lives, we want to hear from you! Please submit your resume and cover letter.
About Us
At Smartways, we're not just moving packages - we're saving lives. We specialise in time-critical healthcare logistics, transporting everything from surgical kits to organs for transplant across Australia. Our purpose-driven team works 24/7 to ensure vital medical supplies reach their destination when every minute counts.
The Opportunity
We're seeking a Customer Operations Executive to join our Critical Services team on a permanent evening shift (between 12pm-12am). This is a full-time role based at our Macquarie Park office where you'll be solving complex logistical challenges and ensuring critical medical shipments reach their destinations on time.
This is a unique opportunity to:
- Be a Life-Saving Link: Take charge of time-critical shipments that directly affect patient care.
- Master Complex Challenges: Solve real-time logistical puzzles, from airport closures to hazardous goods requirements.
- Own Your Shift: Enjoy autonomy and responsibility on a fixed evening schedule.
What You'll Do
- Command the Critical: Manage complex bookings and coordinate drivers, flights, and alternative transport for urgent medical shipments.
- Solve the Unexpected: Tackle unforeseen logistical challenges with creativity and speed.
- Keep Clients Informed: Provide proactive, clear updates to clients throughout each shipment’s journey.
- Monitor Deliveries: Track shipments to ensure on-time arrivals and intervene when issues arise.
- Support the Team: Participate in an on-call weekend rotation (approximately once every couple of months).
Who You Are
- A Logistics Problem-Solver: You have experience in logistics, freight forwarding, or operational planning.
- Calm Under Pressure: You excel in fast-paced, high-stakes environments and make smart decisions quickly.
- A Customer Service Star: You communicate clearly and confidently, even in stressful situations.
- Self-Motivated: You thrive working independently and take ownership of your shift.
- Geographically Savvy: You know your way around Australia’s transport networks.
- Flexible: You’re open to covering different shifts when needed and enjoy variety in your work.
- Evening Shift Advantage: Perfect for night owls or those who prefer working outside peak hours
- Purpose-Driven Work: Directly impact patient outcomes and save lives
- Supportive Team: Join a collaborative environment with real growth opportunities
- No Morning Commutes: Enjoy a smoother journey to work and back home
- Prefer working evenings
- Enjoy solving problems independently
- Thrive under pressure
- Want their work to make a meaningful difference
- Are adaptable and ready for anything
If you're ready to put your logistics expertise to work in a role where every shipment matters and quick thinking saves lives, we want to hear from you! Please submit your resume and cover letter.
