Chief Operating Officer

Posted 14 November 2023
SalaryAttractive salary package
Job type Permanent
DisciplineManufacturing & OperationsSupply Chain & Logistics

Job description

  • Reporting to the CEO, B2B warehousing & distribution
  • This executive role requires a professional who has a passion for growth & who worked in a large-scale complex business
  • Managing the business, responsible for daily operations, requiring an in-depth knowledge & best practise end-to-end across supply chain & fulfilmen


The Chief Operating Officer is a key executive position reporting directly to the CEO. This role will see you driven by continuous improvement, requiring a seasoned professional with a passion to be part of a growth business and a proven track record in complex organisations. You will be an inspirational people leader with an inherent culture of care approach.
The COO is responsible for overseeing daily operations, leveraging in-depth knowledge and best practices across the end-to-end supply chain and fulfillment processes. Directing actions across the group and leading managers to improve efficiency and effectiveness, ensuring customer satisfaction through service excellence and products that outperform.

Key Responsibilities 
  • A critical focus will be working closely with the CEO and CFO, to shape the future state of the business, ensuring current services and operating standards of best practice aligned with the business growth strategy.
  • At all times, demonstrating professionalism with internal and external stakeholders and pride with having a thorough knowledge of operating standards, relevant regulations and legislation and demonstrate good practice in governance.
  • Being the manager of the business, overseeing daily operations with a focus on customer satisfaction and future service delivery.
  • Foster & manage strong supplier relationships.
  • Lead and inspire a high performing team, ensuring a culture of care, retention, development & attraction of staff & customers.
  • Monitor & manage daily dashboards for monitoring sales, inventory, and operations.
  • Oversee sales inventory and operations (SI & OP) processes.
  • Overall responsibility for the purchasing & fulfillment departments including warehouse and production.

  • Proven experience from a complex large-scale businesses, across warehousing and distribution with complex supply chains.
  • Strong leadership skills with a focus on team development and supplier relationship management.
  • Familiarity with MS office, ERP systems and reporting tools.
  • Working knowledge of data analysis and performance/operation metrics.
  • Experience dealing directly with a Board, and senior Executive leaders.
  • Excellent verbal, written and presentation skills.
  • Considerable tact and diplomacy.
  • Highest ethical standards with a strong moral compass.
  • Ability to build relationships at all levels of the organisation.
  • Respect Company’s Values and uphold the Mission Statement and Code of Conduct.
  • Comply with and support the company’s safety program and use safe work practices.
  • The ability to be organised, proactive, pre-emptive, and responsive to the Board directors, and executive team.