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Billing Support Analyst
- Posted05 December 2025
- SalaryCompetitive
- LocationEast Ryde
- Job type Temporary
- Discipline Business Support
- ReferenceBH-16936
Job description
Billing Support Analyst
Full-Time – 6 Month Contract – Hybrid
Looking for your next challenge in a fast-paced, data-driven environment? Join a high performing Billing & Payments Operations team and play a key role in delivering accurate, seamless billing experiences for millions of customers every month.
About the Role
As a Billing Support Analyst, you’ll be part of a specialised second-level support group dedicated to identifying, analysing, and resolving billing anomalies before they impact customers. You’ll work across multiple billing and provisioning platforms, ensuring the integrity, accuracy, and reliability of billing processes that handle over 5 million accounts and billions of usage events monthly.
What You’ll Do
What Success Looks Like
What You’ll Bring
Full-Time – 6 Month Contract – Hybrid
Looking for your next challenge in a fast-paced, data-driven environment? Join a high performing Billing & Payments Operations team and play a key role in delivering accurate, seamless billing experiences for millions of customers every month.
About the Role
As a Billing Support Analyst, you’ll be part of a specialised second-level support group dedicated to identifying, analysing, and resolving billing anomalies before they impact customers. You’ll work across multiple billing and provisioning platforms, ensuring the integrity, accuracy, and reliability of billing processes that handle over 5 million accounts and billions of usage events monthly.
What You’ll Do
- Investigate Billing Errors: Analyse bill-related issues, assess customer impact, and provide expert insights to identify and resolve root causes.
- Quality Assurance: Conduct thorough checks on new plans and offers to ensure billing accuracy.
- Data Integrity & Production Tasks: Perform daily production activities, run SQL reports, and ensure timely updates of billing data.
- Escalation Management: Act as a second-level escalation point for complex billing enquiries.
- Reconciliation & Controls: Identify data variances, maintain strong controls, and drive corrective actions.
- Proactive Monitoring: Spot trends, detect anomalies, and prevent issues before they reach customers.
What Success Looks Like
- Timely resolution of billing issues within agreed SLAs
- Strong data accuracy and minimal billing error rates
- High-quality documentation and consistent process adherence
- Positive feedback from stakeholders and internal teams
What You’ll Bring
- Experience in a production control or operational environment
- Background in telecommunications or similar technical industry (2+ years desirable)
- Strong Oracle SQL and UNIX knowledge
- Advanced analytical and numerical skills
- Ability to manage large data sets and troubleshoot complex issues
- Exceptional communication skills with the ability to explain technical concepts clearly
- A proactive mindset, attention to detail, and strong commitment to deadlines
