IT Helpdesk Support Officer (afternoon - evening)

Job Title: IT Helpdesk Support Officer

Job Type: Permanent - Full-time Employment

Afternoon - Evening Shift, Candidates must commit to work the hours of 1:45pm - 10pm from Monday to Friday

Location: Melbourne CBD (4 days on-site 1 days WFH)

Reporting to the IT OPs Manager and working collaboratively with the IT Helpdesk Team

Position Overview:

We are seeking a motivated and energetic IT Helpdesk Officer to join for one of clients that is an esteemed legal services company located in the vibrant Melbourne CBD. As a pivotal member of their IT team, you will be responsible for providing Level 1 and Level 2 technical support to the internal staff. Your excellent communication skills, youthful enthusiasm, and dedication to delivering exceptional IT assistance will contribute to the smooth operation of their technology systems.


Key Responsibilities:

• Respond promptly to Level 1 and Level 2 IT support requests, addressing hardware and software issues effectively.
• Communicate with end-users in a clear and concise manner, ensuring a positive and customer-centric experience.
• Collaborate closely with the IT Helpdesk Team Leader and fellow team members to resolve technical problems and escalate issues as needed.
• Document all helpdesk interactions accurately, including troubleshooting steps and issue resolutions.
• Install, configure, and maintain hardware, software, and peripherals such as desktops, laptops, printers, and mobile devices.
• Assist in user account management tasks, including account setup, password resets, and access permissions.
• Participate in technology projects, system upgrades, and deployments as directed by the IT Ops Manager.
• Uphold the highest standards of professionalism and confidentiality in handling sensitive information.
   

Qualifications and Skills:

• Proven experience in providing Level 1 and Level 2 IT support, preferably in a professional services environment.
• Strong verbal and written communication skills, with an ability to convey technical concepts clearly to non-technical individuals.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Familiarity with Microsoft Windows, Office Suite, and basic networking concepts.
• A positive and energetic attitude, reflecting a passion for delivering exceptional customer service.
• Ability to thrive in a dynamic and fast-paced environment, maintaining composure under pressure.
• Relevant IT certifications. 
• Previous exposure to the legal services industry is a plus

If you are a self-driven IT professional ready to make a significant impact within a dedicated team, we encourage you to apply for this exciting opportunity

Reach out to our consultant Waqas Kidwai at waqaskidwai@future-you.com.au to discuss about this confidentially.