Improvements/Change Ops Manager - Credit/Settlements

Posted 01 June 2022
SalaryBase Plus Super
LocationSydney
Job type Contract
DisciplineTechnology & Project Services
ReferenceBH-13288

Job description

Client Details

Financial Services

Description

The  purpose of the Operational Readiness & Controls team is to enable and oversee the implementation and execution of policies, procedures, systems and related controls into the mortgage credit and settlements division. The Improvements, Change & Enablement Manager will assist with the design, deployment and operational readiness of policy, procedural or system changes across the department. 

  • Continuously identify and assess operational improvement opportunities by using lean principals to enhance processes and systems for efficiencies

  • Complete and accurate business requirements

  • Prioritisation of system / process improvements

  • Review of defect solutions

  • Process change recommendations

  • Create and manage appropriate management reporting

  • Co-ordinate internal and external audits

  • Assisting the business by providing tools, templates and techniques as well as provide operational training support

  • Ensure systems and processes are in place to protect Data Quality

  • Support the on-time completion of Risk Incidents, Issues and Treatment Plans

  • Design and deliver Training programs

  • Identify and support key change initiatives across the business by adhering to the Change principles to ensure controlled and informed implementations of change

  • Support and champion the of “As is” and “To Be” (documented as applicable via Business Optix) business processes to ensure business goals and objectives fulfilled, stakeholders engaged, and gaps analysed


Profile

  • A tertiary qualification in business

  • Certification in Business Analysis

  • Certification in Change Management

  • Minimum 3-5 years’ experience in the Financial Services industry

  • Knowledge of the Regulatory environment

  • Experience in a similar or BA or Operations role


Job Offer

  • Design and deliver strategies that place customers at the centre of business decisions.

  • Work with diverse and high-performance colleagues.

  • Be part of an enriching culture born on values, purpose, imagination and spirit.

  • Flexible working environment.

Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Corin Roberts in our Sydney office on 0457676048.