Improvements/Change Ops Manager - Credit/Settlements

Posted 01 June 2022
SalaryBase Plus Super
Job type Contract
DisciplineTechnology & Project Services

Job description

Client Details

Financial Services


The  purpose of the Operational Readiness & Controls team is to enable and oversee the implementation and execution of policies, procedures, systems and related controls into the mortgage credit and settlements division. The Improvements, Change & Enablement Manager will assist with the design, deployment and operational readiness of policy, procedural or system changes across the department. 

  • Continuously identify and assess operational improvement opportunities by using lean principals to enhance processes and systems for efficiencies

  • Complete and accurate business requirements

  • Prioritisation of system / process improvements

  • Review of defect solutions

  • Process change recommendations

  • Create and manage appropriate management reporting

  • Co-ordinate internal and external audits

  • Assisting the business by providing tools, templates and techniques as well as provide operational training support

  • Ensure systems and processes are in place to protect Data Quality

  • Support the on-time completion of Risk Incidents, Issues and Treatment Plans

  • Design and deliver Training programs

  • Identify and support key change initiatives across the business by adhering to the Change principles to ensure controlled and informed implementations of change

  • Support and champion the of “As is” and “To Be” (documented as applicable via Business Optix) business processes to ensure business goals and objectives fulfilled, stakeholders engaged, and gaps analysed


  • A tertiary qualification in business

  • Certification in Business Analysis

  • Certification in Change Management

  • Minimum 3-5 years’ experience in the Financial Services industry

  • Knowledge of the Regulatory environment

  • Experience in a similar or BA or Operations role

Job Offer

  • Design and deliver strategies that place customers at the centre of business decisions.

  • Work with diverse and high-performance colleagues.

  • Be part of an enriching culture born on values, purpose, imagination and spirit.

  • Flexible working environment.

Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Corin Roberts in our Sydney office on 0457676048.