Helpdesk - Level 2 technical support

Helpdesk - level 2 technical support
Government sector – CBD
Contract position 

  

Client Description:

 

This is an excellent opportunity to join a reputable government department currently seeking a skilled and experienced Level 2 Support Specialist to join our team on a fixed-term contract basis. This role will primarily focus on providing Windows and help desk support.

 

Key Responsibilities:

 

• Provide level 2 technical support to end-users, resolving issues related to Windows operating systems, software applications, and hardware peripherals.
• Respond promptly to service desk tickets, phone calls, and emails, ensuring timely resolution of technical issues.
• Troubleshoot and diagnose hardware and software problems, escalating complex issues to Level 3 support when necessary.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Assist with user account management, password resets, and access control procedures.
• Document support activities, solutions, and troubleshooting steps for future reference.
• Collaborate with other IT team members to ensure seamless operation of IT systems and infrastructure.

Core Requirements:

 

• Previous experience in a Level 2 support role, preferably within a government or corporate environment.
• Strong knowledge of Windows operating systems (Windows 10/11), Microsoft Office suite, and common desktop applications.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Good understanding of help desk ticketing systems and ITIL framework.
• Exceptional customer service and communication skills, with the ability to interact professionally with end-users at all levels.
• Ability to work independently and prioritise tasks in a fast-paced environment.
• Available to work full-time in the office.

 

 

If you are a dedicated and reliable IT professional with a passion for providing exceptional support to end-users, we encourage you to apply. Please click the button to apply or contact Tamsin Clark on tamsinclark@future-you.com.au if you have any questions.