Customer Service Representative

•     Global Medical organisation -  Flexible Work offered

•     North Ryde - 6 month contract, attractive salary package


A well renowned global health care company, is currently looking for an experienced Customer Service Representative for on a 6 month full-time contract with potential to go extend /perm.  


Role Requirements

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Essential Criteria:

• Excellent communication and organisational skills
• Good interpersonal and presentation skills
• Good problem solving and critical thinking skills
• Can work autonomously
• Best practice customer service focus and background
• Excellent attention to detail

If interested, Apply now, or call Tamsin Clark on 0413 959 015 for more information