Customer Service Representative

Posted 13 July 2022
Salary$60000 - $65000 per hour
Job type Contract
DisciplineBusiness Support

Job description

•     Global Medical organisation -  Flexible Work offered

•     North Ryde - 6 month contract, attractive salary package

A well renowned global health care company, is currently looking for an experienced Customer Service Representative for on a 6 month full-time contract with potential to go extend /perm.  

Role Requirements

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Essential Criteria:

  • Excellent communication and organisational skills
  • Good interpersonal and presentation skills
  • Good problem solving and critical thinking skills
  • Can work autonomously
  • Best practice customer service focus and background
  • Excellent attention to detail
If interested, Apply now, or call Tamsin Clark on 0413 959 015 for more information