Customer Service Manager - Animal Health & Care

• Exceptional Customer Service Leadership expertise

• 100% remote working with offices in Pyrmont

• Unique opportunity for someone with a genuine love for animals

 
Client Details
 
Our client, an Animal care and Hospice team are passionate about providing pet healthcare and end-of-life care to families across Australia. Currently in a growth phase, they have an exciting opportunity available for a Customer Service Manager with a strong business acumen and genuine care and compassion for animals and people.

More about the role:

• Lead and motivate a national team of customer service representatives.
• Report to executive management and be actively involved in the day-to-day running of the customer service and administration business activities.
• Monitor analytics and report these trends to the executive management team, whilst providing innovative solutions and fresh ideas to challenges.
• Liaise with Vets and Families.
• Coordinate monthly and quarterly team events and activities.
• General administration.

Their ideal candidate:

• Exceptional customer service and people skills.
• Will have a demonstrated track record leading a successful team (recruiting/training & mentoring/motivating a team) – preferably remotely.
• Strong business acumen combined with a passion for animals and people.
• Have a desire to develop into a Senior Management role.
• Able to work autonomously as this is a fully remote position.
• Animal health and wellbeing experience is not essential, full training will be provided.
• Strong MS Office skills.
• Sydney based.
• Citizen or PR status.

If you are in search of a remote role, have excellent customer service and people management skills and you love animals,
Click the ‘Apply Now’ button, or for a confidential chat call Sharon in our Sydney office on 0413 698 785 or email sharoncallaghan@future-you.com.au