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Customer Experience Designer
- Posted13 March 2026
- Salary$546 per hour
- LocationNew South Wales
- Job type Temporary
- Discipline Business Support
- ReferenceBH-17171
Job description
Customer Experience Designer (CXM Operations Advisor)
Location: Sydney CBD (Hybrid)
Contract: 6 months
We are seeking a Customer Experience Designer / CXM Operations Advisor to support the delivery and optimisation of a Customer Experience Measurement (CXM) program within a large and complex organisation. This role will play a key part in ensuring customer feedback is captured effectively, analysed, and translated into meaningful insights that support decision-making and continuous improvement.
You will work closely with internal stakeholders and service partners to coordinate customer survey operations, maintain CXM platform functionality, and promote engagement with the program across the organisation.
Key Responsibilities
Location: Sydney CBD (Hybrid)
Contract: 6 months
We are seeking a Customer Experience Designer / CXM Operations Advisor to support the delivery and optimisation of a Customer Experience Measurement (CXM) program within a large and complex organisation. This role will play a key part in ensuring customer feedback is captured effectively, analysed, and translated into meaningful insights that support decision-making and continuous improvement.
You will work closely with internal stakeholders and service partners to coordinate customer survey operations, maintain CXM platform functionality, and promote engagement with the program across the organisation.
Key Responsibilities
- Manage the day-to-day operations of customer survey programs, including coordinating customer data files, deploying survey invitations, and overseeing data capture within the CXM platform.
- Build and maintain strong relationships with internal teams and external partners to maximise the value and utilisation of the CXM program.
- Develop and deliver communications to educate stakeholders, promote CXM initiatives, and increase program adoption.
- Provide technical support in configuring surveys, workflows, and dashboards within the CXM platform.
- Support analysis of customer feedback data to generate insights and inform business decisions.
- Oversee the management of CXM program enquiries, responding to stakeholder queries and escalating where necessary.
- Administer user access, permissions, and governance within the CXM platform, ensuring processes and documentation are maintained.
- Monitor customer feedback trends to identify opportunities for service improvements.
- Develop a strong understanding of the organisation’s customers and operations to support deeper customer insight.
- Experience analysing and producing reports from customer or experience data.
- Experience working within a research agency or customer insights environment.
- Exposure to customer experience measurement platforms, survey tools, or customer feedback programs.
