Credit Risk Analyst

Credit Risk Analyst
Ryde - Hybrid
6-Month Contract | Shift Roster (7-Day Coverage) 


We are seeking a Credit Risk Analyst to join the Consumer and SMB Credit Risk Operations team within a leading telecommunications organisation. This role plays a critical part in assessing credit applications, protecting revenue, and ensuring compliance with legislative and company guidelines.


Key Responsibilities:

• Assess and review credit applications for new and existing customers across Consumer and SMB products
• Analyse application data, credit reports, and internal systems to determine creditworthiness and risk
• Conduct manual investigations, fraud checks, and cross-referencing using internal and external resources
• Provide feedback to Sales and Commercial Managers to address process gaps and improve business outcomes
• Audit activations outside standard guidelines, ensuring compliance with privacy, trade practices, and credit legislation
• Collaborate with Credit & Fraud Risk Operations, Collections, Billing, and Customer Success teams
• Maintain accurate records and documentation of all investigations and decisions
• Contribute to weekly and monthly reporting on credit risk assessments

What You’ll Bring:

• Proven experience in credit risk assessment, preferably within Consumer or SMB
• Strong knowledge of billing, credit, and customer management systems
• Understanding of relevant legislative guidelines (Privacy Laws, Credit Act, Trade Practices, TIO, ACCC)
• Investigative mindset with strong analytical and problem-solving skills
• Ability to manage competing priorities in a fast-paced service environment
• Excellent communication skills with the ability to engage stakeholders across the business
• Flexibility to work a shift-based roster covering national retail trading hours (7 days per week)

Why Apply?

• Play a key role in protecting revenue and customer retention
• Exposure to both Consumer and SMB credit operations in a dynamic team
• 6-month contract with potential to extend
• Fast-paced, collaborative environment with opportunities to make an impact