Service Desk Analyst with ref. BH-15038-1

Job description

Position Title: Service Desk Analyst 12 month FTC

Location: Sydney CBD

About Role: As the first point of contact for the Technology Services team, provide excellent customer service in logging and providing 1st level resolution of all requests sent to our client’s Service Desk and assignment of requests to 2nd level within the team as directed by the service desk lead.

Position Duties:

You will be customer service orientated.
You will have up to 2 years’ experience in a customer-facing technology role.
You will be able to effectively prioritise competing tasks.
You will be able to communicate effectively using the phone or via the service desk tool.
You will have been administering user accounts in the Microsoft technology stack.
It would be great if you know how to administer telephony accounts in Cisco Unified Call Manager
You will know your way around Windows 10 and 11 and can administer and provide user support to this technology.
It would be great if you had experience in a contact centre support environment.
You will have formal training in the systems you need to support.
Daily Stand-up with the whole TS team so we know about each other’s work and can help where needed.

Education & Experience Requirements:

Essential:

Bachelor’s degree in computer science, Management Information Systems, or a related field.

Desirable

Microsoft Certifications
Cisco certifications

Essential Experience Requirements:

Active Directory Users and Computers
MS Intune
O365 Administration Portal
Troubleshoot end-user computers.
Image computers
Experience supporting 24x7 live production systems is highly beneficial.

Desirable Experience Requirements:

Experience with implementing and maintaining ISO 27001 standards.
Cisco Finesse
Cisco Call Manager

If you are a dedicated and reliable Service Desk Analyst we encourage you to apply. Please click the button to apply or contact Tamsin Clark on tamsinclark@future-you.com.au if you have any questions Apply Now!