Payroll Remediation Lead

Job description

FutureYou has partnered up with one of our clients to successfully find a Payroll Remediation Lead

Role Purpose
Leads a team responsible for correcting payroll errors, ensuring compliance with employment laws, maintaining accurate records, and supporting both current and former employees through remediation projects.

Responsibilities
  • Manage and supervise payroll specialists in identifying, reviewing, and processing corrections for past payroll errors across all affected employees.
  • Conduct audits and investigations of payroll data to spot underpayments, errors, or non-compliance issues.
  • Liaise with other departments (HR, Legal, Finance, IT) and outside partners to resolve payroll issues and ensure smooth operations.
  • Review, validate, and process payments to both current and former employees, ensuring legal entitlements are met and errors are rectified in full, including taxes and superannuation.
  • Maintain communication channels like email hotlines or portals to address employee questions, provide information, and resolve disputes with empathy and clarity.
  • Prepare and present reports on audit findings, remediation progress, and risk mitigation strategies to business leaders.
  • Monitor changes in employment legislation and update payroll processes to remain compliant.
  • Keep thorough records of all remediation activities, project documents, and communication with stakeholders to support both internal and regulatory needs.
  • Design and implement process improvements so future payroll errors are less likely.
  • Support regulatory audits and comply with requirements from industry authorities and workplace standards bodies.
Skills & Requirements
  • Experience leading a payroll or HR project team in complex environments.
  • Strong auditing, analytical, and problem-solving skills focused on payroll data and processes.
  • Advanced knowledge of payroll systems and Australian payroll law, including awards, agreements, taxation, superannuation, leave, and record-keeping.
  • Excellent communication and stakeholder management skills to work with internal and external partners and to guide employees through the remediation process.
  • Technical expertise with payroll platforms (SAP, SuccessFactors, etc.) and strong reporting/documentation skills