Back to jobs
Customer Service Representative
- Posted12 November 2025
- Salary$37.39 per hour
- LocationLithgow
- Job type Temporary
- Discipline Business Support
- ReferenceBH-16845
Job description
Customer Service Representative
Government sector based in Lithgow
Contract position – On-site
Client Details
Join a highly regarded government department committed to delivering outstanding service to the community. This is an excellent opportunity for an experienced and customer-focused professional to join a supportive and fast-paced contact centre environment based in Lithgow.
Description
As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences by providing timely and accurate information to the public. You’ll handle a range of inbound customer enquiries, resolve issues efficiently, and support service delivery objectives while maintaining professionalism and empathy at all times.
Key Responsibilities:
Click the button below to submit your application
Government sector based in Lithgow
Contract position – On-site
Client Details
Join a highly regarded government department committed to delivering outstanding service to the community. This is an excellent opportunity for an experienced and customer-focused professional to join a supportive and fast-paced contact centre environment based in Lithgow.
Description
As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences by providing timely and accurate information to the public. You’ll handle a range of inbound customer enquiries, resolve issues efficiently, and support service delivery objectives while maintaining professionalism and empathy at all times.
Key Responsibilities:
- Respond to a high volume of inbound calls and emails, providing accurate information and guidance.
- Deliver exceptional customer service, ensuring enquiries are resolved promptly and effectively.
- Maintain detailed records of customer interactions in accordance with departmental procedures.
- Adhere to privacy, security, and compliance standards at all times.
- Collaborate with team members to meet performance and quality targets.
- Contribute to a positive team culture focused on continuous improvement and public service excellence.
- Previous experience in customer service or contact centre environments (government experience highly regarded).
- Strong communication and interpersonal skills, with the ability to handle complex or sensitive enquiries with professionalism.
- Proven ability to navigate multiple systems and manage competing priorities in a fast-paced environment.
- High attention to detail and commitment to accuracy.
- A proactive, solutions-focused approach and genuine passion for helping others.
Click the button below to submit your application
