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A well renowned global health care company, is currently looking for an experienced Customer Service Representative for on a 6 month full-time contract with potential to go extend /perm.
Role Duties:
Customer Service Representative
- Posted 31 October 2023
- Salary$32 - $35 per hour
- LocationEast Ryde
- Job type Temporary
- DisciplineBusiness Support
- ReferenceBH-14287-3
Job description
- Customer Service Representative - ASAP start 6 month contract
- Global Medical organisation - Flexible Work offered
- North Ryde - attractive salary package
A well renowned global health care company, is currently looking for an experienced Customer Service Representative for on a 6 month full-time contract with potential to go extend /perm.
Role Duties:
- Place & monitor orders, returns, billing adjustments, recalls, assignments for external and internal customers.
- Resolve complex service activities
- Process customer returns and monitor to ensure the product is received
- Correspond with Supply Chain planning on inventory availability
- Coordinator with warehouse personnel regarding shipping time and inventory cycle counts
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Prefer medical or pharmaceutical customer care experience
- Excellent communication and organisational skills
- Good interpersonal and presentation skills
- Good problem solving and critical thinking skills
- Can work autonomously
- Best practice customer service focus and background
- Excellent attention to detail
- Vaccinated