Customer Service Representative

Posted 31 October 2023
Salary$32 - $35 per hour
LocationEast Ryde
Job type Temporary
DisciplineBusiness Support

Job description

  • Customer Service Representative -  ASAP start 6 month contract
  • Global Medical organisation -  Flexible Work offered
  • North Ryde - attractive salary package
Client Details

A well renowned global health care company, is currently looking for an experienced Customer Service Representative for on a 6 month full-time contract with potential to go extend /perm.  

Role Duties:

  • Place & monitor orders, returns, billing adjustments, recalls, assignments for external and internal customers.
  • Resolve complex service activities 
  • Process customer returns and monitor to ensure the product is received 
  • Correspond with Supply Chain planning on inventory availability 
  • Coordinator with warehouse personnel regarding shipping time and inventory cycle counts
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints.
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Essential Criteria:

  • Prefer medical or pharmaceutical customer care experience
  • Excellent communication and organisational skills
  • Good interpersonal and presentation skills
  • Good problem solving and critical thinking skills
  • Can work autonomously
  • Best practice customer service focus and background
  • Excellent attention to detail
  • Vaccinated 
If interested, apply now, or email for more information