Customer Service Representative

• Customer Service Representative -  ASAP start 6 month contract
• Global Medical organisation -  Flexible Work offered
• North Ryde - attractive salary package

Client Details

A well renowned global health care company, is currently looking for an experienced Customer Service Representative for on a 6 month full-time contract with potential to go extend /perm.  


Role Duties:

• Place & monitor orders, returns, billing adjustments, recalls, assignments for external and internal customers.
• Resolve complex service activities 
• Process customer returns and monitor to ensure the product is received 
• Correspond with Supply Chain planning on inventory availability 
• Coordinator with warehouse personnel regarding shipping time and inventory cycle counts
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Essential Criteria:

• Prefer medical or pharmaceutical customer care experience
• Excellent communication and organisational skills
• Good interpersonal and presentation skills
• Good problem solving and critical thinking skills
• Can work autonomously
• Best practice customer service focus and background
• Excellent attention to detail
• Vaccinated 

If interested, apply now, or email sharoncallaghan@future-you.com.au for more information