Business Operations Analyst

Client Details


A dynamic and purpose driven organisation operating in a regulated industry. With a small but agile team, this organisation is focused on driving operational excellence, ensuring strong governance, and delivering measurable impact through strategic insights and continuous improvement.


Description


Reporting to the COO, the Operations Analyst will play a critical role in delivering insights, tools, and reporting to optimise operations and enhance transparency across the organisation’s contract portfolio.
This role supports end-to-end visibility over contract performance, payment accuracy, and compliance, and is integral to enabling data informed decision making and proactive risk management.


Key responsibilities include:

• Analysing operational and contract data to generate insights and track key metrics
• Designing and maintaining dashboards, reports, and tools to improve data visibility
• Supporting compliance activities including KYC checks and social licence requirements
• Conducting risk assessments and assisting in the development of risk controls
• Driving process improvement initiatives to streamline workflows and reduce costs
• Collaborating across teams to support cross-functional projects and governance standards
• Ensuring data integrity and structure in contract and operational systems

Profile Qualifications:

• Bachelor’s degree in business, data analytics, engineering, management, or related field
• Additional certification in operations analysis or process improvement is beneficial

Skills & Experience:

• Experience in operations analysis, data analytics, or process optimisation roles
• Proficiency with Excel and tools like Power BI; familiarity with CMS or other reporting platforms
• Understanding of regulatory compliance, risk management, and operational frameworks
• Strong analytical and problem solving skills
• Excellent communication skills with the ability to present complex information clearly
• Detail oriented with a focus on accuracy and integrity
• Proactive and analytical with a continuous improvement mindset
• High level of integrity and commitment to compliance
• Adaptable and comfortable working across multiple priorities in a small, fast-paced team
• Strong stakeholder engagement and teamwork capabilities

Job Offer

This is an excellent opportunity for an experienced analyst to make a meaningful contribution in a key operational role. You will work directly with leadership on high-impact projects and help shape the organisation’s operational and compliance capabilities. This role offers variety, visibility, and the chance to make a measurable difference.


For a confidential discussion please apply within or contact Corin on 0457676048.