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Overview:
We are seeking a highly skilled and experienced a Service Operations Lead who will be accountable for the 24x7 Operational management, Repair & Maintenance, Quality Assurance, Security & Access Management of Vendor OSS, Probes, and Emergency Warning systems. A key aspect of this role will involve ensuring the MSP delivers all services as per contract to the SLA’s that are required to guarantee the uptime and resiliency of the OSS Systems.
Responsible for:
If this sounds like your next opportunity, we'd love to hear from you as soon as possible! Please click the button to apply or contact Tamsin Clark on tamsinclark@future-you.com.au if you have any questions.
Service Operations Lead
- Posted 21 August 2024
- SalaryCompetitive
- LocationEast Ryde
- Job type Temporary
- DisciplineBusiness Support
- ReferenceBH-15472
Job description
- Service Operations Lead
- Join a Leading Brand! Innovative & Future Tech Focus
- Great Hybrid Teamwork Culture
- 6 month contract
Overview:
We are seeking a highly skilled and experienced a Service Operations Lead who will be accountable for the 24x7 Operational management, Repair & Maintenance, Quality Assurance, Security & Access Management of Vendor OSS, Probes, and Emergency Warning systems. A key aspect of this role will involve ensuring the MSP delivers all services as per contract to the SLA’s that are required to guarantee the uptime and resiliency of the OSS Systems.
Responsible for:
- Manage & Govern activities undertaken by Managed Services Partners (MSP), Leveraging the MSP to deliver value for money as well as high quality outcomes.
- 24x7 Platform Management once a platform is Operationalised by an OSS Engineering team.
- Accountable for L1, L2, & L3 (Config and Minor code change for break fix) and seeking Engineering / Vendor support for major break fix
- Managing all InfoSec & Cyber policy requirements on OSS, including management of all deviations and working with OSS Engineering Manager of platform for any major remediation or upgrade.
- Management & Governance of Supplier activities in relation to OSS Services
- Managing a Quality Assurance or Testing function to ensure projects deliver to required quality into Operations. This will include Platform management of industry standard test automation framework such as UI Path for test automation and managing & maintenance of a test case suite for each critical platform for regression testing, and continuous production monitoring.
- Platform Management & Ownership of infrastructure for Vendor OSS, Probes & Warning including management & audit of rack, power.
- Platform Management of OSS APM or monitoring of OSS Systems, to ensure monitoring of OSS applications & infra 24x7.
If this sounds like your next opportunity, we'd love to hear from you as soon as possible! Please click the button to apply or contact Tamsin Clark on tamsinclark@future-you.com.au if you have any questions.
