National Service Delivery Manager

Job description

  • Lead service delivery and projects across a national footprint
  • Own end-to-end project delivery, client relationships, and service performance
  • Drive a shift to a proactive, high-performance “client-first” service culture


Client Details


Our client is a well-established organisation. As a Service Delivery Manager, you will act as the “face of IT and service delivery”, leading both project execution and ongoing service performance across a national environment. This is a hands-on leadership role where you will:

  • Manage key client relationships, acting as a trusted advisor and senior escalation point
  • Oversee service desk and operational service delivery, ensuring high performance against SLAs and KPIs
  • Drive a service transformation agenda, shifting from reactive support to proactive, relationship-led delivery
  • Embed ITIL service management frameworks across processes and teams
  • Monitor, report, and continuously improve service performance and client satisfaction
  • Identify opportunities to grow services and increase revenue
  • Lead and mentor a distributed national team, building capability and accountability


Profile


To be successful, you will be a Service Delivery leader with strong experience in technical, customer-facing environments.

  • Proven experience delivering projects and services in Professional Services
  • Strong knowledge of ITIL frameworks, service management, and delivery models
  • Demonstrated ability to manage operational and client-facing outcomes
  • Experience leading service transformation and continuous improvement initiatives
  • Advanced stakeholder engagement skills, with the ability to influence at executive level
  • Strong people leadership capability, including coaching and mentoring distributed teams
  • Solid understanding of:
    • ITSM tools, Microsoft, AV/VC and collaboration technologies
  • Exceptional planning, problem-solving, and change management skills


Job Offer

  • Opportunity to lead a national service function transformation
  • High-visibility role with direct impact on business performance and client outcomes
  • Work in a modern, collaborative environment with flexible arrangements
  • Competitive salary package

For a confidential discussion please apply within.