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ICT Senior Software Support Analyst (TASS)
- Posted26 November 2025
- SalaryBase Plus Super
- LocationSydney
- Job type Permanent
- Discipline Technology & Project Services
- ReferenceBH-16890
Job description
• Full-Time, Permanent
• Opportunity to lead and enhance critical School Management Systems (SMS)
Client Details
Our client is a high-achieving independent school. Technology plays a central role in empowering teaching, learning and operational excellence, and the school is seeking a dedicated technical applications specialist to join its collaborative ICT team.
Description
As the Senior Software Support Analyst, you will take ownership of the School Management System (SMS) and related data environments. This is a hands-on, high-impact role responsible for ensuring data accuracy, application reliability, system integrations and high-quality support to staff across the school.
Key Responsibilities
• Oversee, maintain and enhance the School Management System, ensuring data accuracy, integrity and reliability.
• Manage system users and administer integrations with web services and third-party applications.
• Analyse data and reporting requirements, ensuring adherence to database and web standards.
• Deliver high-quality support to teaching, administrative and leadership staff.
• Implement and support data integrations using APIs, ETL tools or custom scripts.
• Monitor system upgrades and enhancements, identifying opportunities for improvement.
• Collaborate with departments to understand business needs and propose practical, scalable solutions.
• Ensure compliance with data governance, privacy and cybersecurity standards.
• Maintain documentation, support audits and contribute to disaster recovery testing.
• Provide guidance, recommendations and training on system improvements, upgrades and processes.
• Planning and scheduling system upgrades.
• Identifying opportunities for system optimisation and efficiencies.
• Assessing training needs and facilitating knowledge sharing.
• Providing recommendations for SMS enhancements and related ICT projects.
Profile
• Diploma in Computer Science, Computer Engineering, or equivalent.
• 1–3+ years’ experience in technical support or application-focused roles.
• Experience with TASS, learning management systems and advanced SQL.
• Proficiency with MS SQL, Crystal Reports and general office/communication software.
• Knowledge or experience with Adobe ColdFusion.
• Strong planning, documentation and organisational abilities.
• Clear written and verbal communication skills with ability to explain technical concepts.
• Methodical, structured problem-solving approach with strong attention to detail.
• Ability to work independently, manage priorities and meet deadlines.
• Competence in producing training materials and delivering training sessions.
• Understanding of how applications support school operations and educational contexts.
• Professional, collaborative, proactive, and committed to confidentiality.
Job Offer
This is an excellent opportunity to take a leading role in managing a core system within a reputable independent school. The successful candidate will join a supportive ICT team, contribute to meaningful projects, and play a key part in improving the school’s systems, data quality and user experience. You will have autonomy, professional development opportunities and the ability to make a genuine operational impact.
For a confidential discussion please apply within.
• Opportunity to lead and enhance critical School Management Systems (SMS)
Client Details
Our client is a high-achieving independent school. Technology plays a central role in empowering teaching, learning and operational excellence, and the school is seeking a dedicated technical applications specialist to join its collaborative ICT team.
Description
As the Senior Software Support Analyst, you will take ownership of the School Management System (SMS) and related data environments. This is a hands-on, high-impact role responsible for ensuring data accuracy, application reliability, system integrations and high-quality support to staff across the school.
Key Responsibilities
• Oversee, maintain and enhance the School Management System, ensuring data accuracy, integrity and reliability.
• Manage system users and administer integrations with web services and third-party applications.
• Analyse data and reporting requirements, ensuring adherence to database and web standards.
• Deliver high-quality support to teaching, administrative and leadership staff.
• Implement and support data integrations using APIs, ETL tools or custom scripts.
• Monitor system upgrades and enhancements, identifying opportunities for improvement.
• Collaborate with departments to understand business needs and propose practical, scalable solutions.
• Ensure compliance with data governance, privacy and cybersecurity standards.
• Maintain documentation, support audits and contribute to disaster recovery testing.
• Provide guidance, recommendations and training on system improvements, upgrades and processes.
• Planning and scheduling system upgrades.
• Identifying opportunities for system optimisation and efficiencies.
• Assessing training needs and facilitating knowledge sharing.
• Providing recommendations for SMS enhancements and related ICT projects.
Profile
• Diploma in Computer Science, Computer Engineering, or equivalent.
• 1–3+ years’ experience in technical support or application-focused roles.
• Experience with TASS, learning management systems and advanced SQL.
• Proficiency with MS SQL, Crystal Reports and general office/communication software.
• Knowledge or experience with Adobe ColdFusion.
• Strong planning, documentation and organisational abilities.
• Clear written and verbal communication skills with ability to explain technical concepts.
• Methodical, structured problem-solving approach with strong attention to detail.
• Ability to work independently, manage priorities and meet deadlines.
• Competence in producing training materials and delivering training sessions.
• Understanding of how applications support school operations and educational contexts.
• Professional, collaborative, proactive, and committed to confidentiality.
Job Offer
This is an excellent opportunity to take a leading role in managing a core system within a reputable independent school. The successful candidate will join a supportive ICT team, contribute to meaningful projects, and play a key part in improving the school’s systems, data quality and user experience. You will have autonomy, professional development opportunities and the ability to make a genuine operational impact.
For a confidential discussion please apply within.
