ICT Operations Manager

Posted 01 November 2023
SalaryBase Plus Super
Job type Permanent
DisciplineTechnology & Project Services

Job description

Client Details

Community Driven Organisation


Lead IT Operations at managing cloud & on-premise infrastructure, networks, & tech for resilience, security & performance. Use strong tech skills to oversee ICT team, build relationships, & create effective tech solutions for business success.

  • Managing day to day operations a small support team in compliance with ITIL framework
  • Lead, inspire, oversee, and nurture a professional team for efficient practice and process delivery
  • Serve as an escalation point, aiding the team in resolving requests, incidents, calls, and interactions
  • Ongoing coaching and improvement of team members and their skillset
  • Escalation, Problem and Stake Management from the business
  • Process improvement, training and documentation
  • Trend analysis of calls and problem escalation for root cause investigation
  • Developing and leading a culture of quality, teamwork, consistency and continuous improvement
  • Monitoring & defining KPI’s for Service Desk and IT Teams to keep in line with Business SLA’s
  • Endorse the company policies and code of conduct to be followed by the team
  • Manage third-party vendor and supplier relationships and performance
Key Responsibilities
  • Possess a degree in ICT or a relevant field, or hold significant equivalent experience
  • Innovatively manage ICT services to achieve continuous improvement and cost efficiency
  • Diligently uphold compliance and manage Cyber risks as per established policies
  • Implement incident and change management processes to enhance platform resilience and engage key stakeholders effectively
  • Demonstrate significant experience in leading technology operational service delivery, managing relationships, and budgets in both on-premise and cloud environments
  • Possess a strong understanding of ITIL
  • Hold substantial knowledge of application lifecycles, management processes, and practices, from inception to disposal
  • Exhibit developed leadership skills and collaborate seamlessly with cross-functional teams and external stakeholders

With strong interpersonal and relationship management skills, effectively establish, develop and maintain successful working relationships with internal and external parties and stakeholders please e-mail your CV or contact Corin 0457676048.