Customer Care Representative

• Customer Service Representative | Leading Medical Device Company
• Hybrid after initial on-site training
• $75,000 – $78,000 + Super + 5% Bonus + Health Insurance (Total Package ~ $90K)
• Monday to Friday, 9am – 5pm

Are you a proactive and personable customer service professional looking to join a collaborative team in a thriving corporate environment?

We are currently recruiting two Customer Service Representatives for a globally recognised medical device company that puts quality, care, and people at the heart of what they do.

Reporting to the Customer Care Manager, you will play a key role in supporting customers, doctors, patients, and internal teams by managing inbound and outbound service-related interactions. You’ll be part of a high-performing team handling around 1000 calls per month, and your work will directly impact customer satisfaction and the overall success of the business.

Key Responsibilities:

• Handle a variety of customer enquiries via phone and email
• Process orders, credits, returns, deliveries, and inventory requests
• Support with consignment orders, loan kits, and sales rep requests
• Investigate and resolve billing or product-related issues
• Accurately maintain customer and product data in systems (SAP/Salesforce)
• Generate and analyse basic reports
• Uphold quality and compliance standards in all communications
• Contribute to a positive and team-oriented workplace culture

What You Bring:

• Previous experience in a corporate customer service or contact centre role | Non-negotiable
• Strong communication skills and a positive, solutions-focused attitude
• High attention to detail and the ability to multitask under pressure
• Comfortable using CRM/ERP systems (Salesforce and SAP ideal)
• Proficiency in MS Office; experience with reporting tools like Tableau is a bonus
• A team player mindset with the ability to thrive in a fast-paced environment

Perks:

• Work for a company with a global reputation for excellence and innovation
• Be supported with on-the-job training and development
• Hybrid work model – initial period on-site, then shift to 3 days in office
• Competitive salary package with bonus and private health insurance
• Opportunities for internal progression and long-term career growth

Recruitment Process: This is a two-stage interview process open to both internal and external applicants.

We’re moving quickly, so send your CV ASAP to ashleyduffy@future-you.com.au