Customer Service Officer

Customer Service Officer
Government sector – Sydney
Full time - 6 month Contract position 

 Client Description:

 
Join a respected government department as a Customer Service Officer plays a pivotal part in updating Client Information databases holding information about clients.

 
Key accountabilities:
 

• Provide support and customer service on reception and associated front counter duties including answering telephones and referrals to other service providers.
• Provide administrative support to the casework teams at the local office with a high level of attention to detail and a focus on customer service.
• Accurate preparation and data entry of information into corporate data systems and the client management system, maintaining client confidentiality at all times.
• Ensure record management systems are maintained in accordance with Agency guidelines and policy and the provisions.
• Provide secretariat support to group supervision and/or unit meetings ensuring confidentiality is maintained at all times.
• Distribute and dispatch mail and arrange couriers as needed.
• Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing and repairs as required.
• Maintain stationery and office supplies and monitor and maintain office equipment.
• Promote, foster compliance and adhere to the policies, processes and systems and values and Code of Ethical Conduct.

 
 
Key challenges:
 

• Providing accurate, quality and timely administrative services to the local office in line with, while dealing with competing priorities and deadlines.
• Maintaining quality client service and staff support in a difficult environment and with high workloads.
• Appreciating the nature of services that caseworkers provide to clients, in order to provide quality clerical support to a casework team and prioritize the demands of the team.
• Working both as a member of the administrative team and when assigned to a Caseworker Team and professional staff, as a member of that team.

 

Experience:

• Microsoft Product experience – Word, Excel, Outlook, MS Teams
• Sound admin background (preferred)

 

Apply Now: If you are a dedicated and reliable Customer Service Officer, please click the button or contact Tamsin Clark at tamsinclark@future-you.com.au with any questions.