Customer Service Officer

Business Analyst
Government sector – Bathurst
Full time - 6 month Contract position 

  

Client Description:

 
Join a respected government department as a Customer Service Officer plays a pivotal part in updating Client Information databases holding information about clients.

 

Core Requirements:

The role will support work to achieve KPI’s that are to be met.

Tasks of the role may include (but not limited to):

• Data entry into forms to request work from service providers & Seeking quotes from service providers
• Word processing in Microsoft products and Departmental customer information databases
• Minute taking during meetings e.g. Case Conferences
• Office administration tasks such as printing, copying, filing, scanning and data entry
• Appointment booking via phone or emails
• Liaise with other government agencies for key client documentation
• General purchasing including credit card transactions & purchase orders.

 

Key challenges of this role

• Providing accurate, quality and timely administrative services to the local office.
• Appreciating the nature of services that caseworkers provide to clients, in order to provide quality clerical support to a casework team and prioritise the demands of the team.
• Capacity to work well independently and within a environment of fluctuating workloads and changing priorities.

 

Experience:

• Microsoft Product experience – Word, Excel, Outlook, MS Teams
• Sound admin background (preferred)

 

Apply Now: If you are a dedicated and reliable Customer Service Officer, please click the button or contact Tamsin Clark at tamsinclark@future-you.com.au with any questions.