Client Onboarding Manager

• Logistics business working with key retail customers.
• Sydney or Melbourne based with a hybrid working model.
• Outline the critical tasks, milestones and steps for integrating the clients contract requirements into business operations.

 
Client Details

The business has a long-standing reputation in final mile deliveries for some of Australia’s largest white goods, furniture, electronics and grocery retailers. Ahead of further investment and growth the business is looking for an Integration Product Manager who understands 'the why' and connects the big picture to operational delivery ready for the 'go live' for clients.

Description

The lead Client Onboarding Manager shall be responsible for deploying a comprehensive approach to integration of new and expanded client contract wins into the company’s existing business operations. You will be responsible for understanding the business value chain and delivering operational milestones across systems, finance, safety, transport, resources and processes to ensure the business is ready to 'go live' with a client.

• Evaluate the scope, deliverables, and obligations outlined in the new client contract or expansion scope.
• Identify the new scope transition requirements.
• Identify all departments and stakeholders impacted by the new client contract or expanded scope.
• Determine the resources required to fulfil the client contract’s requirements.
• Define a project team structure with identified stream leads.
• Establish cross-functional teams and assign tasks to stream leads based on their responsibilities and expertise.
• Develop a communication strategy to keep all stakeholders informed about the transition’s progress and any changes.
• Conduct a risk assessment to identify potential challenges in transition and client contract execution.
• Implement mitigation strategies to address identified risks for both transition and client contract execution.
• Ensure all requirements relating to new or expanded client contract scope are well defined.
• Outline the critical tasks, milestones and steps for integrating the client contract’s requirements into business operations.
• Ensure that the integration is conducted in line with Client and agreed parameters.
• Encapsulate approach and requirements for transition and integration in a comprehensive project execution plan.
• Establish metrics and KPIs to monitor (a) progress of transition and (b) the performance and impact of the new client contract or expanded scope on business operations.
• Regularly review and adjust the integration process based on performance data.
• Maintain thorough documentation of the transition process.
• Prepare reports on the transition’s progress for senior management and stakeholders.
• All departments have integrated the client contract’s requirements into their work flows without disrupting existing operations.
• Stakeholders report satisfaction with the communication and support provided.
• Performance metrics indicate that the new contract and expanded scope is being executed efficiently and effectively.

Profile

• Degree Qualified in Business, Computer Science of relevant field.
• Construction, Logistics, Transport or FMCG background is preferred.
• Extensive experience in project management or program management, including demonstrable experience successfully delivering a combination of business and operational projects.
• Experience in Microsoft Project.
• Experience across multiple technology platforms ie CRM, Finance, Transport Systems.
• A preference for working in fast paced environments with fluid requirements.
• Strong commercial acumen and initiative to drive a business to deliver the best outcome for clients.
• The ability to align key stakeholders and influence business outcomes.Is a competent leader and thrives on coaching staff to reach their full potential.
• Values partnership, trust, collaboration and empowerment.
• People management skills. These skills encompass written and verbal interaction, networking, and relationship building. 
• Knowledge of IT operations.
• Data analytics capabilities. You should have an in-depth understanding of data analytics, databases, and how to supply qualified enterprise decision-makers with the right data effectively. Make crucial decisions regarding the tactical, strategic, or operational functions of the organisation.
• An eagerness to learn.

Job Offer

• Design and deliver strategies that place customers at the centre of business decisions.
• Work with diverse and high-performance colleagues.
• Be part of an enriching culture born on values, purpose, imagination and spirit.
• Hybrid/Flexible working environment.
• Seeking a highly qualified and experienced Integration PM who can simplify adoption and steer the business toward success making this a challenging and rewarding role.
• Salary and Benefits.

For a confidential discussion please apply or call Corin on 0457676048 for a confidential discussion corinroberts@future-you.com.au