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The Client
This is an opportunity to join a nationally recognised, purpose-driven organisation committed to delivering high-quality training that has a genuine impact on communities across Australia.
Reporting to the Operations Lead, you'll play a pivotal role in strengthening trainer capability, driving consistency across a national trainer network and ensuring training delivery remains aligned with regulatory standards and organisational expectations.
If you're passionate about developing people, building relationships and maintaining excellence in training delivery, we'd love to hear from you.
The Opportunity
This is a highly collaborative role where you'll become the trusted partner to trainers delivering nationally recognised training across Australia. Working closely with a network of trainers and Member organisations, you'll observe training delivery, provide coaching and guidance, support trainer capability and drive consistency across programs. You'll also coordinate quality assurance activities, maintain trainer competence and ensure training continues to meet ASQA Standards and industry expectations.
Success in this role will come from your ability to build rapport, influence without authority and bring people on the journey while maintaining high training standards.
Key Responsibilities
The successful applicant is an experienced training professional who enjoys working with people as much as processes. You build credibility quickly, communicate with confidence and are comfortable having coaching conversations that improve quality while maintaining positive relationships.
In return you'll enjoy:
Training Engagement and Assurance Officer
- Posted09 July 2026
- Salary$109k base plus super plus NFP packaging
- LocationSydney
- Job type Permanent
- Discipline Human Resources
- ReferenceBH-17411
Job description
- Training Quality & Engagement Advisor
- Purpose-led National Organisation
- MUST have Certificate IV in Training & Assessment
- MUST have experience within mental health space
- Sydney CBD | Hybrid | Permanent
The Client
This is an opportunity to join a nationally recognised, purpose-driven organisation committed to delivering high-quality training that has a genuine impact on communities across Australia.
Reporting to the Operations Lead, you'll play a pivotal role in strengthening trainer capability, driving consistency across a national trainer network and ensuring training delivery remains aligned with regulatory standards and organisational expectations.
If you're passionate about developing people, building relationships and maintaining excellence in training delivery, we'd love to hear from you.
The Opportunity
This is a highly collaborative role where you'll become the trusted partner to trainers delivering nationally recognised training across Australia. Working closely with a network of trainers and Member organisations, you'll observe training delivery, provide coaching and guidance, support trainer capability and drive consistency across programs. You'll also coordinate quality assurance activities, maintain trainer competence and ensure training continues to meet ASQA Standards and industry expectations.
Success in this role will come from your ability to build rapport, influence without authority and bring people on the journey while maintaining high training standards.
Key Responsibilities
- Build trusted relationships with trainers and Member organisations across a national network.
- Observe training delivery and provide coaching, guidance and feedback to promote consistent delivery standards.
- Influence and support trainers to ensure programs are delivered in line with organisational and regulatory requirements.
- Coordinate trainer on-boarding, credentialing and ongoing professional development.
- Maintain trainer competency records and compliance documentation.
- Coordinate quality assurance activities, validation processes and internal reviews.
- Monitor training performance, learner feedback and quality metrics.
- Drive continuous improvement initiatives across training programs and delivery.
- Partner closely with the Compliance Officer to ensure quality assurance activities support broader RTO compliance.
The successful applicant is an experienced training professional who enjoys working with people as much as processes. You build credibility quickly, communicate with confidence and are comfortable having coaching conversations that improve quality while maintaining positive relationships.
- Demonstrated experience building and managing relationships across diverse stakeholder groups.
- Experience supporting trainer capability, quality assurance or training governance.
- The confidence to influence, coach and engage trainers to achieve consistent delivery standards.
- Strong organisational, project coordination and communication skills.
- Sound knowledge of ASQA Standards and the broader VET regulatory framework.
- A proactive mindset with a passion for continuous improvement.
- Certificate IV in Training & Assessment (TAE40116 or equivalent).
- Demonstrated experience within the mental health or crisis support sector.
- Minimum five years' experience within the VET/RTO sector.
- Experience working with trainer networks and supporting trainer capability.
- Demonstrated experience in quality assurance, compliance or training governance.
- Strong stakeholder engagement and influencing skills.
In return you'll enjoy:
- Hybrid working arrangements.
- Sydney CBD location.
- Permanent full-time opportunity.
- Meaningful, purpose-driven work.
- A collaborative and supportive team.
- The opportunity to influence training quality across a national network.
