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Specialist Customer Content Designer
- Posted13 May 2026
- SalaryCompetitive
- LocationSydney
- Job type Temporary
- Discipline Business Support
- ReferenceBH-17275
Job description
Specialist Customer Content Designer
Contract -Sydney
We are currently partnering with a leading organisation seeking an experienced Content Designer to join a collaborative customer experience team focused on simplifying complex information and improving customer understanding across digital and service communications.
This role would suit someone passionate about creating clear, concise and accessible content that helps customers better understand products, services and key information. You will work closely with cross-functional teams to deliver customer-first communications across a range of channels including websites, apps, emails, letters and SMS.
Key Responsibilities:
• Write and edit clear, customer-friendly content in plain English
• Translate technical or complex information into simple and accessible language
• Create new content and optimise existing customer communications across digital and service channels
• Manage content through review and approval processes with legal, compliance and business stakeholders
• Collaborate with UX, UI, SEO, behavioural science and customer experience teams to improve customer outcomes
• Apply brand tone of voice, accessibility standards and style guidelines across all content
• Use analytics, testing and customer insights to inform content decisions and continuous improvement initiatives
• Participate in peer reviews and contribute to capability building within the content design practice
• Support agile ways of working and manage competing priorities within fast-paced delivery environments
About You:
• Proven experience as a Content Designer, Copywriter or Customer Communications Specialist
• Strong experience writing customer-facing content across digital platforms, service communications, letters, emails or SMS
• Exceptional writing and editing skills with a strong focus on plain English and accessibility
• Experience working with approval and compliance processes
• Confident working within cross-functional teams and agile environments
• Strong stakeholder management and communication skills
• Familiarity with Jira and agile delivery methodologies
• Data-driven mindset with experience using insights and analytics to improve content performance
• Ability to explain and justify content decisions clearly and confidently
• Previous experience within financial services, insurance or highly regulated industries will be highly regarded
This is an exciting opportunity to join a collaborative and customer-focused environment where content plays a key role in improving customer experience and engagement.
Contract -Sydney
We are currently partnering with a leading organisation seeking an experienced Content Designer to join a collaborative customer experience team focused on simplifying complex information and improving customer understanding across digital and service communications.
This role would suit someone passionate about creating clear, concise and accessible content that helps customers better understand products, services and key information. You will work closely with cross-functional teams to deliver customer-first communications across a range of channels including websites, apps, emails, letters and SMS.
Key Responsibilities:
• Write and edit clear, customer-friendly content in plain English
• Translate technical or complex information into simple and accessible language
• Create new content and optimise existing customer communications across digital and service channels
• Manage content through review and approval processes with legal, compliance and business stakeholders
• Collaborate with UX, UI, SEO, behavioural science and customer experience teams to improve customer outcomes
• Apply brand tone of voice, accessibility standards and style guidelines across all content
• Use analytics, testing and customer insights to inform content decisions and continuous improvement initiatives
• Participate in peer reviews and contribute to capability building within the content design practice
• Support agile ways of working and manage competing priorities within fast-paced delivery environments
About You:
• Proven experience as a Content Designer, Copywriter or Customer Communications Specialist
• Strong experience writing customer-facing content across digital platforms, service communications, letters, emails or SMS
• Exceptional writing and editing skills with a strong focus on plain English and accessibility
• Experience working with approval and compliance processes
• Confident working within cross-functional teams and agile environments
• Strong stakeholder management and communication skills
• Familiarity with Jira and agile delivery methodologies
• Data-driven mindset with experience using insights and analytics to improve content performance
• Ability to explain and justify content decisions clearly and confidently
• Previous experience within financial services, insurance or highly regulated industries will be highly regarded
This is an exciting opportunity to join a collaborative and customer-focused environment where content plays a key role in improving customer experience and engagement.
