Quality, Compliance & Safeguarding Manager (NDIS) - Parramatta Location

• Rare and exciting opportunity for passionate Quality and Compliance professional with previous experience working in the NDIS sector. 
• Permanent role with supportive and nurturing work culture and fantastic leadership. 
• Must be able to work in Parramatta location (hybrid role) 

 
The Opportunity: 

An interesting and unique opportunity, this established and highly regarded aged care and disibility provider are in a phase of growth and are seeking a passionate and experienced Quality, Compliance and Safeguarding Manager to join their collaborative and tight-knit team. 
 
This is a builder role and will aim to transition the business from reactive to proactive compliance through robust policies and "fresh eyes."
 
A snapshot of the role:

• Owning and maintaining the organisational policy and procedure register, ensuring all documents are current, version-controlled, and accessible to staff. 
• Leading the scheduled review cycle for all policies and procedures and ensuring reviews are completed on time. 
• Drafting new policies and procedures in response to legislative changes, regulatory updates, incident findings, or operational needs. 
• Overseeing the complaints management system end-to-end - intake, triage, investigation, resolution, and closure.
• Coordinating the collection, analysis, and submission of quality indicator data for both NDIS and aged care services within required timeframes. 
• Monitoring and interpreting regulatory changes across NDIS, aged care, WHS, Fair Work, and privacy legislation, and advising the executive team on implications and required actions. 
• Coordinating and leading preparation for external certification audits, mid-term audits, and renewal audits (NDIS and aged care). 

A snapshot of the ideal person:

• Minimum 3–5 years experience in a compliance, quality, or governance role within the NDIS disability services sector. 
• Demonstrated people management experience, including performance management, coaching, and development of at least one direct report. 
• Experience managing end-to-end internal and external audit processes, including preparation, coordination, evidence compilation, and corrective action management. 
• Experience with complaints management systems, incident management, and regulatory incident reporting (NDIS reportable incidents). 
• Proven ability to develop, implement, and maintain risk management frameworks and risk registers. 
• Strong policy and procedure drafting skills with attention to legislative compliance and practical application

 
What’s On Offer

• An opportunity to get your foot in the door with a highly-recognised NDIS provider that is in a key period of growth and transformation. 
• Fantastic leadership team with supportive and collaborative team environment. 
• Inclusive, collaborative work culture 

 
*Please note that this role is based in Parramatta and offers a hybrid working strucure. 

If you are looking for your next exciting position within a fantastic and thriving organisation, please APPLY NOW or email your CV directly to chloebowditch@future-you.com.au