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Customer Service Agent
- Posted15 June 2026
- SalaryCompetitive
- LocationGold Coast
- Job type Permanent
- Discipline Business Support
- ReferenceBH-17360
Job description
Customer Service Agent
Part-Time Permanent
Gold Coast, QLD
Are you passionate about delivering exceptional customer service and creating positive customer experiences?
This is a fantastic opportunity for someone who enjoys working with people, building relationships, and being the face of a dynamic and community-focused environment.
The Opportunity As the Customer Support Agent, you will be the first point of contact for customers and visitors, managing enquiries, supporting occupancy initiatives, and ensuring a seamless customer experience from initial enquiry through to ongoing engagement.
This role offers a blend of reception, customer service, administration, sales support and community engagement responsibilities.
Key Responsibilities
Part-Time Permanent
Gold Coast, QLD
Are you passionate about delivering exceptional customer service and creating positive customer experiences?
This is a fantastic opportunity for someone who enjoys working with people, building relationships, and being the face of a dynamic and community-focused environment.
The Opportunity As the Customer Support Agent, you will be the first point of contact for customers and visitors, managing enquiries, supporting occupancy initiatives, and ensuring a seamless customer experience from initial enquiry through to ongoing engagement.
This role offers a blend of reception, customer service, administration, sales support and community engagement responsibilities.
Key Responsibilities
- Manage front desk and reception duties
- Respond to customer enquiries via phone, email and face-to-face interactions
- Conduct tours for prospective customers
- Support occupancy and retention initiatives
- Assist with applications and customer administration
- Coordinate customer communications and engagement activities
- Support marketing campaigns and social media initiatives
- Build and maintain strong relationships with customers and stakeholders
- Assist with events and community activities
- Ensure a consistently high level of customer service is delivered
- Previous experience in customer service, reception, hospitality, property or sales support
- Exceptional communication and interpersonal skills
- A positive, energetic and professional attitude
- Strong organisational skills and attention to detail
- The ability to multitask and manage competing priorities
- Confidence using Microsoft Office and customer management systems
- Experience with social media platforms would be highly regarded
- A genuine passion for providing outstanding customer experiences
- Queensland RTA Accreditation; or a current Property Licence
- Permanent part-time opportunity
- Excellent work-life balance with a three-day working week
- Supportive and collaborative team environment
- Diverse role with plenty of variety
- Opportunity to work in a vibrant, customer-focused setting
- Competitive salary package
