Customer Service Advisor

Job description

Customer Service Advisor
Full-Time | Hybrid Working | North Sydney

Are you passionate about delivering exceptional customer service and making a positive impact on the environment? We are partnering with an innovative organisation that plays a key role in supporting sustainability initiatives across Australia and is looking for a Customer Service Advisor to join its collaborative Contact Centre team.


Key responsibilities include:

  • Managing inbound customer enquiries via phone and email
  • Investigating and resolving customer issues and complaints
  • Providing accurate information and support to customers and business partners
  • Maintaining customer records and case notes within ticketing systems
  • Contributing to knowledge-sharing and process improvement initiatives
  • Working collaboratively within a team-focused contact centre environment
About You To be successful in this role, you will bring:

  • Previous contact centre experience handling inbound calls and email enquiries
  • Experience using ticketing systems or CRM platforms such as Zendesk, ServiceNow, Salesforce, or similar
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and a proactive approach to customer service
  • The ability to work independently and manage competing priorities
  • Resilience and confidence in handling complex enquiries and customer complaints
  • A genuine passion for delivering positive customer outcomes
Working Arrangements
  • Permanent full-time position (38 hours per week)
  • Hybrid working model
  • Dedicated home office setup required, including reliable internet connection
  • Attendance at the North Sydney office at least once per fortnight and as required for training and team events
  • Rotating roster across Monday to Sunday
Why Apply?
  • Join a purpose-led organisation making a meaningful environmental impact
  • Collaborative, supportive, and inclusive team culture
  • Hybrid and flexible working arrangements
  • Ongoing learning and career development opportunities
  • Modern office location close to public transport
If you thrive in a fast-paced customer service environment and enjoy helping people while contributing to a greater purpose, we'd love to hear from you.