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Enquiries Officer

  • Enquiries Officer
  • 6mth temporary contract
  • A legal intern or Bachelor of Laws graduate with strong customer service skills would do well in this role
  • Blended working environment
  • Critical agency


Client Details

 A critical public service, our client is responsible for upholding integrity amongst all business practices. 

Description 

The Enquiries Officer will, under limited direction:

  • Provide advice to the public by phone, in writing and face to face on the operation of two critical pieces of legislation and make appropriate referrals to other government and industry bodies where necessary
  • Under general direction, draft correspondence in relation to enquiries, complaints and reviews
  • Maintain descriptive and statistical records of enquiries for reporting purposes
  • Provide administrative support to the wider office as required
  • Other relevant tasks as directed


Profile

To be successful in this application you will have:

  • Strong customer service experience
  • An ability to decipher legislation
  • Integrity in work practices and commitment to the assignment
  • Possess a can-do attitude and 'roll up your sleeves'work ethic
  • Ideally, a Bachelor of Laws


Job Offer

  • Immediate start
  • Blended working
  • Interesting work 
  • Collaborative team


 

Contact details - Ashley Duffy - ashleyduffy@future-you.com.au