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Customer Care Representativec

  • Customer Care Representative - Sydney
  • Medical Industry - Great flexibility 
  • $65,000 Plus Superannuation + benefits

Description 
The Customer Service Representative is a critical member of the broader business and the first point of contact for client queries and for client purchases. The core responsibilities are as follows:

  • Facilitate the correct and timely delivery and invoicing of products and the processing of credit notes by entering data accurately within business systems
  • Continuously access information sources, communications and training to update knowledge
  • Actively participate in the identification and development of service level improvements
  • Liaise closely with the sales teams to provide high quality information regarding sales opportunities, customer complaints or competitor behaviour
  • Interprets and communicates relevant pricing/ policy / procedures / changes to customers and staff, ranging from basic enquiries to more complex enquiries including warranty enquiries and rebates
  • Achieve individual and department quality, service and efficiency KPIs which include call pick up time, order entry accuracy and order processing time

Profile

To be successful in this application, you will have:
  • At least two years experience in a call centre environment and order processing
  • Tier one verbal and written communication skills
  • High attention to detail & data entry skills
  • A strong understanding of the customer need 
  • An aptitude to learn about new products and translate this into a passionate conversation
  • Reliability and strong work ethic
  • Excellent interpersonal skills and a team player

Job Offer
  • Permanent Opportunity 
  • Global business with great onboarding and training provided
  • Friendly and supportive team environment
  • Career path on offer

Don't delay, apply immediately for this is a brilliant opportunity in the highly sought after medical industry with global business in a supportive and successful organisation and team environment.  Or call Monique Marten on 0431467636 for more information






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Profile

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