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IT Trainer

Job Title: IT Trainer

Job Type: Permanent

Job Location: Sydney CBD (flexible/hybrid working)

Job Purpose:


IT Training Team is responsible for delivery of a responsive, effective and intuitive training platform to the company's employees and clients.

They develop and deliver high quality IT Training and eLearning for the company's staff, ensuring each individual is able to make effective use of the systems and applications appropriate to their role.

Key Responsibilities

  • Design and prepare effective training programmes and support materials, considering the skill levels and roles of the intended recipients and which aligns with business best practice
  • Design, create and edit engaging eLearning, using Adobe Captivate.
  • Create and maintain online documentation, or other media, to support courses delivered and/or to promote self-sufficiency, and support improvement and best practice programs and projects
  • Ensure that all staff are trained and able to make effective use of the applications and systems required for their role
  • Deliver engaging classroom and/or webinar training sessions
  • Develop in-depth knowledge of complex business systems such as case/document management systems and financial systems.
  • Liaise with the IT department and others to identify existing, new and changed applications and systems, procedures and processes, best practice and knowledge and incorporate them in existing and new training programmes.
  • Maintain data relating to training and service provided in the LMS.
  • Develop in-depth knowledge of complex business systems such as case/document management systems and financial systems.
  • Attempting to resolve queries and requests assigned to the Training team, in particular advising on application usage and providing ad-hoc training, face-to-face and using remote support systems.
  • Regularly reviewing and updating incidents assigned to the IT Training team on the helpdesk system in a timely manner.
  • Delegating incidents to the appropriate supplier if the IT Department cannot resolve them in a timely or satisfactory manner
  • Escalating incidents to the IT Training Team Leader where they are not progressing in a timely or satisfactory manner
  • Advising the IT Training Team Leader of any technical or resource issues that may impact on the department's ability to meet the published Service Levels.
  • Maintain data relating to training and service provided in the LMS.
Required experience

  • eLearning authoring skills (Adobe Captivate)
  • High level of attention to detail in presentation, written work and record keeping
  • Previous experience in a professional services firm
  • Excellent written and verbal communication skills at all levels
  • Excellent Time Management skills
  • Customer focused and positive attitude
  • Actively seek to work as part of a Team and maintain a flexible attitude
  • Ability to work autonomously and take initiative to resolve issues
  • Experience of multi-tasking, prioritizing and delivering in a highly pressured environment
  • Aptitude for thinking logically and problem solving
  • Good working knowledge of MS Office (Outlook, Word, Excel & PowerPoint)
  • Willingness to further develop IT knowledge and training skills

Interested candidates please reach out to our consultant Waqas Kidwai at waqaskidwai@future-you.com.au or 0401274821