Customer Service Manager - Logistics

•      Family Run Business

•      Amazing Brands 

•      Immediate Start 

The ideal candidate will work with the National Operations Manager in managing the NSW Team.
Key Responsibilities:

  • Overseeing daily route/delivery planning
  • Managing existing route/delivery cycle
  • Scheduling out of cycle deliveries
  • Providing alternative delivery solutions and troubleshooting
  • Providing initiatives & improvement strategies
  • Overseeing Driver & Vehicle management
  • Assisting Drivers with daily work schedules
  • Managing annual leave and back up driver solutions
  • Coordinating service and maintenance of vehicles
  • Managing legislative requirements and chain of command responsibilities
  • Assisting with 3rd Party delivery solutions as a back up
  • Overseeing Dock Office/Customer Service Team
  • Managing workloads
  • Allocating and follow up of duties
  • Planning and managing day to day tasks are achieved
  • Suggest and improve customer service communication & to customers & salespeople
  • Responsible for managing and implementing improved SOP’s

Skills & Experience
  • Best practice customer service focus and background
  • Excellent attention to detail
  • Strong communications skills
  • Ability to work autonomously and as part of a team
  • Ability to multitask and follow up work within deadlines and time schedules
  • Solid computer skills across MS Office products
  • Experience with ERP systems and WMS is an advantage
  • Reliable and punctual with a can-do attitude

Contact details Brooke Colby - 0413 698 785