Technical Lead - CRM Dynamics

Job Title: Technical Lead - MS Dynamics CRM
Reporting Line: Data Insights & Pricing Manager
Location: North Ryde, NSW
Job Type: Permanent

The primary purpose of this role is to deliver Customer Insights on business transformation projects, using CRM and BI data to provide innovative solutions.
  • The fundamental duties & responsibilities of the role are as detailed below –
  • Working with the Tech Lead to perform development planning including:
    • Working with Stakeholders to define requirements, determine prioritisation and understand tangible business benefits behind changes;
    • Creating/Reviewing accurate documentation of requirements;
    • Estimation of work;
    • Development of work;
    • Documentation of work;
    • Peer review;
  • Development of deployment processes ensuring code is fully tested before being implemented;
  • Management of environments, ensuring they are kept up to date and in sync.
  • Device Integration and Testing, making sure all components and features operate on all supported devices (i.e. PC, iPad, iPhone).
  • Working with 3rd party consultants on development, reviewing and testing.
  • Occasional weekend CRM development deployments.
  • Maintain and providing BAU support to the business on the current platform.
Skills & Experience Requirement

Excellent communications skills, both written and verbal.

•             Solid time management & prioritisation skills. Able to handle multiple tasks & initiatives at the same time

•             Ability to analyse data and confidently present findings and insights to technical and non-technical users, including Senior Managers.

•             Skills to manage project workload in a fast-paced and agile environment.

•             Be outcome driven with excellent problem-solving skills.

•             Track record of CRM projects, analysis, design, development, testing and implementation.

•             Broad understanding of Sales and Marketing business processes

•             Eagerness to learn new skills, constantly develop skillset by staying up to date with latest developments in technology area.

Technical Skills:

  • Advanced Dynamics 365 CRM development
  • Power Platform development
  • Scribe Data Integration
  • SQL Server DB Development
  • Advanced T-SQL querying
  • SSRS Reports/Dashboards/Scorecards/Subscriptions

Nice to Have:

  • Power BI reporting
  • SSIS ETL Package design
  • Data Visualisation Techniques
  • Advanced Excel skills
  • PowerPivot/DAX

Interested candidates please reach out to Waqas Kidwai at