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Customer Service Agent

•      Fast growing Australian business 

•      Fun, dynamic culture 

•     Opportunity for growth 


Client Details

A well known, fast growing Australian Brand are growing and looking for customer service specialist to join them! In this role you will work in a fast-paced and busy call centre environment, managing a diverse range of customer enquiries. You will regularly problem solve across a range of call-types to achieve the right outcome for our customers and business. 

Description 

  • Respond to queries, including preparing and providing quotes
  • Receive inbound calls and respond in a highly professional manner
  • Process customer payments and liaise closely with Sales team to manage accounts
  • Manage reservations and input customer date in CRM
  • Utilise generalist knowledge and training to handle and share information with customers.
  • Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner. 
Profile

  • Previous experience in retail or hospitality
  • A positive attitude and friendly/outgoing personality
  • A willingness to learn


Contact details Monique Marten - 0431 467 636