Portfolio Service Director

Client Details

National Healthcare Organisation


The Portfolio Service Director, is integral to the organisation’s operating model and is responsible for the overall direction, adoption, delivery and operation of key services in the Company’s portfolio of healthcare call centre enablement services. Have a strong understanding of the portfolio’s purpose, funders, users, external environment and stakeholders, and its potential for growth. Represent services at all levels within the organisation and with external stakeholders, working to ensure these services are delivered successfully and meet the needs of funders and users, and through engagement with fund-providers ensure they are aligned with government policy and objectives. Unblock obstacles, champion projects at the most senior levels, and assist in making sure internal processes are focussed on achieving results for the services. s.

  • Develop and implement the portfolio’s service delivery priorities, strategies and roadmaps in short-, medium- and long-term timeframes to meet the needs of key stakeholders including funders and consumers
  • Ensure clinical pathways are developed through effective engagement with clinical leaders and determine the scope of services and technology requirements
  • Provide leadership and advice on service design, delivery issues, planning, service growth and enhancement approaches
  • Oversee the design, build, delivery and operations of the portfolio services ensuring alignment with service delivery priorities and strategy
  • Interpret Government policy to inform strategy for service enhancements and value adds for the health industry
  • Work closely with relevant Service Managers to ensure alignment with shared objectives and efficient and effective use of shared functions including platforms
  • Work closely with key internal teams and divisions to develop, support and implement new business opportunities

  • 5+ years in a relevant role, including significant experience leading, motivating and mentoring teams of contact centre, technology and service professional
  • Demonstrated experience in translating business strategy to growth opportunities
  • Experience in the design and delivery of customer solutions combining call centre and digital systems
  • Professional and confident communication and presentation skills
  • Proven organisational, vendor management, reporting and budget management skills
  • Proven successful experience leading a multi-disciplinary team in a complex environment using Agile methods
  • Proven team leadership capabilities
  • Proven, effective stakeholder management skills, with the ability to engage confidently at all levels
  • Significant experience in strategic product management of technology assets
  • Sound understanding of the Australian health sector, trends and government policies
  • Strong business and commercial acumen with financial management and business case experience
Job Offer
  • Design and deliver strategies that place customers at the centre of business decisions
  • Work with diverse and high-performance colleagues
  • Be part of an enriching culture born on values, purpose, imagination and spirit
  • Flexible working environment

Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Corin Roberts in our Sydney office on (02) 9195 2929