Project Manager - Contact Centre ASAP

Client Details

 National Healthcare


A ‘hands-on’ Project Manager role is required to drive major enhancement of Outbound contact centre capabilities. Included in this project is the successful engagement of multiple internal and external stakeholders including government agencies. Be responsible for:

  • Management of project activities, risk, issues and dependencies
  • Planning the project and proactively monitoring its overall progress, resolving issues and initiating corrective action
  • Ensure effective reporting of project performance to stakeholders
  • Oversight of scoping and reporting on external project engagements
  • Removing impediments or guiding the team to remove impediments
  • Effective coordination of the project and interdependencies
  • Promoting and effective culture for project delivery
  • Participate proactively in developing and maintaining team standards, tools, and best practices

  • Experienced Project Manager (Call Centre experience) preferably in a multi-disciplinary complex product and stakeholder environment with stringent operational outcomes
  • Experience in Business Case creation, Digital asset development, Executive Level presentations and influencing decision making
  • Proven experience in the provision of effective project management to a range of people, especially to teams of specialist staff, and operational teams
  • Demonstrated experience in Agile SCRUM and interfacing between project management disciplines and software development teams
  • Broad knowledge of and interest in health industry and government sector
  • Ability to quickly establish effective relationships
  • Use a team approach to solve problems and maximise opportunities
  • Proven, effective stakeholder management skills, with the ability to engage confidently at all levels
  • Proven organisational, project management, reporting and budget management skills
  • Create an inclusive environment, share knowledge and empower your team
  • Ability to respond resourcefully, flexibly, and positively when faced with new challenges, transitions and demands

Job Offer
  • Design and deliver strategies that place customers at the centre of business decisions
  • Work with diverse and high-performance colleagues
  • Be part of an enriching culture born on values, purpose, imagination and spirit
  • Flexible working environment

Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Corin Roberts in our Sydney office on (02) 9195 2929