IT Support Executive

IT Support Executive L1/L2

SYDNEY, CBD

Onsite working with some flexibility to work from home

Purpose:  As an IT Support Executive, you will work alongside our MSP to provide essential Level 1 and 2 onsite support to Group employees


Responsibilities:

• As IT Support Executive, you will serve as the first point of contact for employees seeking technical assistance
• Resolve tier 1 and 2 support requests including troubleshooting and management of systems/devices for Windows computers
• Work to resolve incidents/requests in a timely manner and escalate those that cannot be resolved on first contact to the appropriate second/third level team member
• Elevate the employee experience relating to technology support and model a culture of partnership and enablement for the business
• Assist in the maintenance of asset registers and monitor stock levels to ensure continuity in service delivery
• Coordinate IT requirements for new starters including IT onboarding and creation of user accounts
• Coordinate and track IT assets and relinquishing of access when offboarding employees
• Assist in managing network infrastructure
• Create and maintain system documentation and basic training materials i.e. how-to guides
• Manage AV requirements for meeting rooms
• Work with IT and the broader Operations team on implementing business initiatives for continual improvement 

 
Qualifications and Experience:

• Tertiary qualifications in IT or related field
• At least 12 months experience working in a professional services helpdesk environment or equivalent 
• Experience with MS Windows 10 & Microsoft Office Suite of software including knowledge of MS 365 favourable
• Familiarity with Zoom Meetings and Telephony

How you’ll know you’re doing great:

• People will love IT and how it is integrated into our new premises, including a seamless front of house technology / AV experience
• The business will give you feedback! You will be flooded with all sorts of queries and in turn you will build great stakeholder relationships and confidence in the IT Support function

Interested candidates, please send their CVs to waqaskidwai@future-you.com.au