Applications Support Analyst

Job Title: Application Support Analyst
Job Type: Permanent/ Full-time
Location: North Sydney, NSW
Flexible work arrangements with 3-4 days working from home and 1-2 days at our office in North Sydney (Post Lockdown)
The Application Support Specialist is responsible for the day-to-day monitoring and support of scheme critical services and processes to ensure smooth functioning of the end-to-end solution.   Key Responsibilities
  • Perform daily monitoring and healthcheck tasks
  • Prioritise activities to support the day-to-day service delivery
  • Perform reviews and update of support tickets including effectively documenting customer issues and updating in a timely manner
  • Liaise with Clients, Vendors and internal development teams to troubleshoot software and/or system configuration issues to identify and provide solutions
  • Investigate and troubleshoot issues. Assist in investigation of any issues related to the systems
  • Co-ordinate system maintenance including but not limited to patching and upgrades on a regular basis.
  • Maintain operational, configuration, or other procedures documentation including audit requirements
  • Database related querying and data extraction
  • Provide a high standard of customer service and are not afraid to take ownership of support issues and to ‘go the extra mile’ to succeed.
  • Actively participate in Service Transition activities of new and changed development for Operational sustainability
  Skills & Experience  
  •  Proven experience in application support in complex environments (min 4-5 year experience)
  • Software development hand on experience preferred specifically Java, Angular and Springboot
  • Display a strong desire to learn and to share that knowledge with colleagues, through documentation and training, capitalizing on the opportunity to become a ‘Product Champion’ for your team
  • High level of problem-solving skills to handle complex software and interface support issues
  • Extremely high accuracy and attention to detail
  • Great interpersonal & communications skills
  • Ability to be flexible to meet changing work conditions
  • Proven experience supporting Web based applications
  • Understanding of SQL and Databases (preferably Oracle)
  • Experience in working with integrated systems
  • Resilience, agility and an ability to work in a fast-paced and ever-changing environment
  • Experience with ERP and financial systems desirable
  • Desirable to have experience with PaaS software and Point of Sale systems
  • Experience with JIRA/Confluence or similar systems

Our client is after people with "Can Do Attitude"  They people who are customer-focused, environmentally aware, self-driven, productive & want to contribute to the solution
  • Lucrative Compensation
  • Benefits include training/certification courses
  • Flexible working arrangements
  • An opportunity to work with a highly experienced IT professional who is a true mentor and takes pride in learning & development of his team.
  • Career progression plans in place.

  If you are interested to hear more about it, feel free to apply to send me your cv at