Chief Operating Officer

Northcott Chief Operations Officer
  • One of Australia’s largest not-for-profit disability service organisations, providing services across metropolitan and regional locations throughout NSW and ACT.
  • More than 90 years of experience and expertise in the disability service industry, supporting people to reach their full potential through the 24/7 services provided.
  • Responsible for executive leadership of Disability Support Services, ensuring strategic goals and key performance indicators are achieved.
Client details
Our client is a registered NDIS provider, employing 2,500 staff and delivering personalised support services to over 13,500 people with disability, their families and carers each year. With a diverse range of service offerings and strong community partnerships gives customers easy access to the supports they need or want through a single gateway from many locations.
The Disability Operations team provides a range of services for people with disability, including Housing and Supported Living, Respite, Coordination of Supports, Early Childhood Early Intervention, Everyday Lifeskills, Sexuality and Relationship Education, Short Breaks and Outings, Vocation Skills Training and Employment, in local communities across the state.
With a recent Executive team restructure the opportunity is created for a Chief Operations Officer to manage all operational service delivery to people with disability.
Reporting directly into the CEO this role will be a key part of the executive leadership team to lead the Disability Operations services function. To be considered for this role you will need to demonstrate resilience to enable you to be successful in a sector where 24/7 complex care services are being provided. You will be motivated to join a values based organisation where your brave, innovative approach will lead the transformation of their services. 
You will have proven capability & experience of uplifting the operational effectiveness of a team and quality of services provided, in a sector that is always changing. To be successful in this role the individual will need a high level of operational ability to negotiate with the executive and senior staff in government departments, corporations and not for profit entities. Initiative, flexibility, time-management and the ability to respond to competing priorities, with a strong commitment to the rights of people with a disability will be key to this role:
  • Customer service focus.
  • Strong people leader with ability to lead through change.
  • Relationship building & strong problem solving skills.
  • High level of financial acumen & strategic capability.
  • External stakeholder management skills.
  • Leadership and executive management experience.
  • Demonstrated experience in leading a diverse team to achieve high quality outcomes.
  • Proven ability to direct the entirety of activities of a diverse range of services.
  • Superior negotiating, written and verbal communication skills.
  • Excellent interpersonal skills.
  • Tertiary qualified.
Location and Renumeration
  • Paramatta & competitive salary package.