Sales Support Administrator/ Customer Service

•      Australian Business

•      Start-Up Culture 

•      Fun/Dynamic Cloture 

Client Details

Are a rare exciting opportunity has arisen to join  a fun, fast paced and growing organisation. As a market leader in their field, this organisation now needs an enthusiastic go-getter to join their Customer Service team. You will work across the board in contributing to the businesses success and gain exposure in customer service, finance and sales & marketing. This company prides themselves on creating an environment staff can learn, develop, progress and most importantly enjoy. 

Customer Service Support
  • Process incoming orders
  • Answer incoming calls and pass on / handle messages.
  • Answer customer service emails
  • Support and assist the Operations Manager and Sales Team
  • Arrange courier dispatches.
  • Proactive Incoming Customer Service for potential & existing customers / distributors with respect to product enquiries e.g. use, technical, price, where to buy etc
  • First point of contact for all consumer enquiries and marketing opportunities
  • Manage consumer non-conformance complaints
  • Manage daily operations of the third party warehouse (3PL) regarding order processing
Office Administration
  • Maintain filing systems – both physical and electronic; ensuring up to date, organised and archived as appropriate
  • Maintain communal calendar
  • Ad hoc administration and assistance to directors
  • Develop and evaluate current administrative systems/procedures and develop new systems and procedures as appropriate
  • Schedule a quarterly review of systems / procedures and update as appropriate
  • Organise the scheduling of staff meetings/amenities/office supplies/catering/office stock on hand
  • Maintain a record of maintenance of all equipment to ensure that service programs are adhered to and faults prevented/repaired.
  • Maintain and file product and equipment guarantees
  • Check & confirm logistics invoices against pricing schedules for all suppliers
  • Entering AP invoices into our account’s (Xero) software
  • Invoice all customer sale orders
  • Investigate customer credit enquiries
Sales and Marketing
  • Co-ordinate and communicate promotions advice both internally and with customers
  • Coordinate quotes, Purchase Orders, production and printing of promotional material
  • Management and participation in various activations, events, and promotional activities
  • Assist sales team with running sales and stock reports

About you.. 

  • Minimum of 1 years Administration experience
  • Experience within small to medium-sized FMCG business
  • Experience processing sales orders and an ability to co-ordinate our B2B supply chains
  • Efficient in all computer skills including specifically Microsoft Office word, excel, Outlook, and can learn other web-based programs, as necessary.

Contact details - Brooke Colby - 0413 698 789