Customer Service Team Leader

• Global business
• Step up to team leader 
• Multiple revenue streams
• Innovative and critical product line
• Team culture that celebrates successes and supports growth
• Leaders that 'lead from the front'

Description 
Lead a team of customer service representatives and, in addition to processing orders, manage the workflow to meet customer delivery requirements and business needs.
The core responsibilities are as follows:

• Manage workflow and delegate tasks to ensure individual and team productivity KPIs are achieved to meet customer delivery requirements and business needs.
• Monitor order exceptions to ensure orders are updated correctly for warehouse picking and on time financial posting.
• Process orders received by email and phone.
• Provide ‘on the job’ coaching of team members to achieve high level technical and soft skills.
• Contribute to performance appraisals of direct reports.

Profile

To be successful in this application, you will have:

• At least 4 years experience in a call centre environment and order processing
• SAP proficiency
• Tier one verbal and written communication skills
• High attention to detail
• A strong understanding of the customer need 
• An aptitude to learn about new products and translate this into a passionate conversation
• Reliability and strong work ethic
• Excellent interpersonal skills and a team player

Contact details Brooke Colby - 0413  698 785