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Customer Service Team Leader

  • Global business
  • Step up to team leader 
  • Multiple revenue streams
  • Innovative and critical product line
  • Team culture that celebrates successes and supports growth
  • Leaders that 'lead from the front'


Description 
Lead a team of customer service representatives and, in addition to processing orders, manage the workflow to meet customer delivery requirements and business needs.
The core responsibilities are as follows:

  • Manage workflow and delegate tasks to ensure individual and team productivity KPIs are achieved to meet customer delivery requirements and business needs.
  • Monitor order exceptions to ensure orders are updated correctly for warehouse picking and on time financial posting.
  • Process orders received by email and phone.
  • Provide ‘on the job’ coaching of team members to achieve high level technical and soft skills.
  • Contribute to performance appraisals of direct reports.

Profile

To be successful in this application, you will have:

  • At least 4 years experience in a call centre environment and order processing
  • SAP proficiency
  • Tier one verbal and written communication skills
  • High attention to detail
  • A strong understanding of the customer need 
  • An aptitude to learn about new products and translate this into a passionate conversation
  • Reliability and strong work ethic
  • Excellent interpersonal skills and a team player

Contact details Brooke Colby - 0413  698 785