Learning and Development Specialist - Contact Centre

• Three month Fixed Term Contract
• L&D Specialist to deliver program of training and development within a contact centre environment
• Certificate IV in Workplace Training & Assessment required
• MUST HAVE Contact Centre Experience

Client Details

Recognised as being a critical service, our client operates on a national platform providing access to valuable information. Given the current pandemic and ongoing changes to services, our client requires an experienced L&D Specialist to design and deliver content to support staff in delivering COVID-19 updates. 

Description 

Responsibilities of the role are as follows:

• Conduct training needs analysis to identify priority areas for training for each service stream.
• Create a detailed learning roadmap aligned to key milestones for each service stream including associated project plans.
• Prepare training activities and resources for use within Service Provider organisations that equip staff to handle calls to each service stream.
• Use knowledge of contact centre environments to inform the design of learning activities and resources.
• Deliver training sessions where required using the most suitable format including, but not limited to Train the Trainer sessions, virtual video conferencing, recorded sessions.
• Communicate and share learning resources with Service Providers in a timely manner using appropriate mediums.
• Work with internal subject matter experts to ensure content is and remains accurate and current.
• Work with service leads to understand effectiveness of training activities and act on feedback.

Profile

The successful applicant will:

• Be immediately available to commence the assignment
• Have contact centre experience
• Have a Certificate IV in Workplace Training & Assessment 
• Experience within a government or healthcare agency desired

Job Offer

• Immediate start
• Respected organisation with a great purpose
• Fast-paced role - interesting content 
• Three month FTC
• Competitive salary package

 

Contact details - Ashley Duffy - 91952953