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Change Manager (Contact Centre and Telehealth)

•      Be responsible for managing impact to people from major change initiatives.

•      Work in partnership with leaders to ensure they are able to lead and support business change.

•      Drive new ways of change to be embraced, adopted and utilised.

Client Details

 Leading National Organisation.

Description 

To support in the development and execution of a comprehensive change strategy and approach which mitigates the people impacts of our internal and external stakeholders whilst supporting the project and initiative outcomes. Be responsible for:
  • Leading the development and delivery of the plan for change management and execute activities within the plan.
  • Assist in preparing the impacted business areas to enable their transition to new ways of working.
  • Understanding the change impacts, engage and involve stakeholders at all levels to support the desired change outcomes and success criteria of our strategic initiatives.
  • Actively drive the changes when they are happening and afterwards to provide guidance and reinforce the change.
  • Contribute to assessing the effectiveness of the change and confirmation that benefits are being realised.
  • Developing proactive collaborative relationships with key business stakeholders and building influence and trust to effect outcomes.

Profile
  • Ideally experience in Contact Cenre and Telehealth.
  • Business focused PM to oversee all the projects across all business streams and ensure consistency.
  • Experience working on transformation projects.
  • Ability to quickly establish effective relationships.
  • Use a team approach to solve problems and maximise opportunities. 
  • Proven change experience providing solutions at enterprise service levels and in a high compliance environment.
  • Proven, effective stakeholder management skills, with the ability to engage confidently at all levels.
  • Proven successful experience leading a multi-disciplinary team in a complex environment using Agile methods.
  • Proven organisational, project management, reporting and budget management skills.
  • Create an inclusive environment, share knowledge and empower your team.
  • Ability to respond resourcefully, flexibly, and positively when faced with new challenges, transitions and demands. Ability to effectively deal with the pressure and complexities of various situations.   

Job Offer
  • Design and deliver strategies that place customers at the centre of business decisions.
  • Work with diverse and high-performance colleagues.
  • Be part of an enriching culture born on values, purpose, imagination and spirit.
  • Flexible working environment.

Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Corin Roberts in our Sydney office on (02) 9195 2929