Senior Business Analyst ( Call Centre/Telehealth)

•      Asap Start

•      8 month contract

•      Contact Centre and Telehealth

Client Details

Leading National Organisation 

Description 

Our client is seeking an experienced Senior BA asap. Key responsibilities:

• Gathering, validating and documenting business requirements. 
• Development of a Business Case - modelling business processes and identifying opportunities for process improvements. 
• Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts. 
• Creating functional specifications for solutions. 
• Estimating costs and identifying business savings. 
• Ability to communicate effectively - Simplifying information and communicating technical terms so that all stakeholders can engage and understand. 
• Supporting business transition and helping to establish change. 
• Coordinating and facilitating project workshops.

Profile

• Experience Customer Centre and Telehealth advantageous.
• A preference for working in fast paced environments with fluid requirements.
• Experience in managing and working within an agile environment.
• Values partnership, trust, collaboration and communication.
• Exceptional vendor management skills.

Job Offer

• Design and deliver strategies that place customers at the centre of business decisions.
• Work with diverse and high-performance colleagues.
• Be part of an enriching culture born on values, purpose, imagination and spirit.
• Flexible working environment.

Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Corin Roberts in our Sydney office on (02) 9195 2929.