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GM Head of Operational Excellence

Client Details

Global matrix organisation who assist companies around the world to ensure quality and ongoing procedures are kept to best practice.  With large teams of consultants, customer and client centric staff they have remained at the heart of business in these times.  

Description 

The Head of Operational Excellence role to manage a variety of teams in the customer information solutions division.  The role will manage strategies to help open up new sectors and ensure governance of structures, systems and processes that underpin the companies activities with clients. Governance frameworks ensuring robust end to end processes provide quality.  You will be on the Committee and lead programs internally for handling complaints, issues raised, and operational solution transformations. 

Profile

Your background will have been in leading teams ensuring quality, safety and operational excellence across all elements of procedures, risk frameworks and peoples processes where handling clients who also will be focusing on these key business aspects.   You will be accountable for regular reviews, providing insights and making recommendations on how information is captured, identified and mitigate potential risks internally and externally. 

Job Offer

A very attractive package is available to the right candidate.  To apply please do so here or for a confidential conversation please email to jamesshaw@future-you.com.au